A cohesive outsourcing strategy is imperative for businesses. Yet, the questions around value from an outsourcing relationship remain: Does the organization have an optimal sourcing model? Is the business working with the right outsourcing partner? Is the engagement model the most effective one? What is the ROI from the outsourcing relationship?
Zinnov can help organizations by outlining a technology outsourcing roadmap, perform a detailed portfolio assessment, manage the vendor list to identify strategic partners, define governance processes, and get access to industry best practices for optimized outcomes. Our understanding of digital and engineering vendor partnerships spans across trends, preferred business model, location analysis, and a deep and nuanced understanding of vendor partners’ business and performance, result of our proprietary ranking framework, ‘Zinnov Zones.’
We leverage our proprietary G500 Analysis and the vast network of digital and engineering Service Providers connects in the ecosystem to devise appropriate sourcing strategies, planning, and providing the necessary help in shortlisting partners.
Type of work (Support / Maintenance / Development)
Classification of Service Providers (Strategic / Preferred / Adhoc)
Consolidation of Service Providers (Cost factors / Productivity gains)
We conduct end-to-end assessment and due diligence process to select the most suitable digital and/or engineering vendor partner in line with the strategic needs of the organization.
Outlining strategic partner relationships
PARTNER ASSESSMENT
Existing Partner Assessment: Quality of outcomes / Timeliness / Future business potential
New Partner Evaluation: Technology vs Geographical alignment / Cost vs Investment / Niche skills
CONTRACT STRUCTURING
Centralized vs Decentralized structure; cost benefit analysis
Escalation chain articulation
Regulatory compliance, confidentiality, and security
Light vs Rigorous controls
Contract structure
Development of overarching MSA
SoW per work stream
GOVERNANCE AND VALUE OPTIMIZATION
Periodic reviews
User benefits and user experience
Risk Identification and Mitigation
Service Providers’ value contribution articulation
TRANSITION MANAGEMENT
Rebadging
Infrastructure setup
Knowledge transfer
Business Continuity Plan
We define the optimal engagement model and provide pricing benchmarks that help measure outcomes in a tangible manner and develop a long term view of the business.
Defining an optimal engagement model
ENGAGEMENT AND PRICING MODEL
Effort seasonality definition
Long term view
Identifiable and unidentifiable in-house asset deficiency
Location leverage/ GIC consideration
Outcome measurability
Job unit definitions – effort estimates
We offer strategic playbooks and year-round industry insights that digital and engineering procurement teams can leverage to drive business growth. We have developed robust proprietary frameworks to evaluate vendor health and maturity, and to assess existing partner performance by periodically tracking critical performance metrics.
Providing year-round strategic industry insights
Engineering Outsourcing Landscape Analysis Semi-yearly reports on global product engineering services landscape
SLA Structuring Playbook Detailed playbooks on how to structure service level agreements based on analysis of best practices in the industry and partner capablities
Pricing Models Analysis Analysis of emerging pricing model trends and patterns in the PES space
Governance Metrics Definition Playbook Best practices in the industry to define metrics for governance of engineering outsourcing partners
Global Operations Cost Benchmarking Identifying suitable locations for Engineering/R&D activities based on talent availability, scalability and cost
Other Reports Large Outsourcing Deal Analysis, Top 5 Outsourcer Analysis – Semiconductor, Global Location Analysis, Global Innovation Index, Emerging Semiconductor PES Partners
PES Landscape (Illustrative)
R&D spending Insights
Semicon R&D analysis
Outsourcing footprint
PES market
Outsourcing insights
Top outsourcers
Strategic Sourcing
We leverage our proprietary G500 Analysis and the vast network of digital and engineering Service Providers connects in the ecosystem to devise appropriate sourcing strategies, planning, and providing the necessary help in shortlisting partners. <!– –>
Type of work (Support / Maintenance / Development)
Classification of Service Providers (Strategic / Preferred / Adhoc)
Consolidation of Service Providers (Cost factors / Productivity gains)
Partner Assessment & Advisory
We conduct end-to-end assessment and due diligence process to select the most suitable digital and/or engineering vendor partner in line with the strategic needs of the organization. <!– –>
Outlining strategic partner relationships
PARTNER ASSESSMENT
Existing Partner Assessment: Quality of outcomes / Timeliness / Future business potential
New Partner Evaluation: Technology vs Geographical alignment / Cost vs Investment / Niche skills
CONTRACT STRUCTURING
Centralized vs Decentralized structure; cost benefit analysis
Escalation chain articulation
Regulatory compliance, confidentiality, and security
Light vs Rigorous controls
Contract structure
Development of overarching MSA
SoW per work stream
GOVERNANCE AND VALUE OPTIMIZATION
Periodic reviews
User benefits and user experience
Risk Identification and Mitigation
Service Providers’ value contribution articulation
TRANSITION MANAGEMENT
Rebadging
Infrastructure setup
Knowledge transfer
Business Continuity Plan
Engagement & Pricing Model
We define the optimal engagement model and provide pricing benchmarks that help measure outcomes in a tangible manner and develop a long term view of the business. <!– –>
Defining an optimal engagement model
ENGAGEMENT AND PRICING MODEL
Effort seasonality definition
Long term view
Identifiable and unidentifiable in-house asset deficiency
Location leverage/ GIC consideration
Outcome measurability
Job unit definitions – effort estimates
Best Practices & Playbooks
We offer strategic playbooks and year-round industry insights that digital and engineering procurement teams can leverage to drive business growth. We have developed robust proprietary frameworks to evaluate vendor health and maturity, and to assess existing partner performance by periodically tracking critical performance metrics. <!– –>
Providing year-round strategic industry insights
Engineering Outsourcing Landscape Analysis Semi-yearly reports on global product engineering services landscape
SLA Structuring Playbook Detailed playbooks on how to structure service level agreements based on analysis of best practices in the industry and partner capablities
Pricing Models Analysis Analysis of emerging pricing model trends and patterns in the PES space
Governance Metrics Definition Playbook Best practices in the industry to define metrics for governance of engineering outsourcing partners
Global Operations Cost Benchmarking Identifying suitable locations for Engineering/R&D activities based on talent availability, scalability and cost
Other Reports Large Outsourcing Deal Analysis, Top 5 Outsourcer Analysis – Semiconductor, Global Location Analysis, Global Innovation Index, Emerging Semiconductor PES Partners
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Management Team
Nilesh Thakker Managing Partner & Global Head
Nilesh has over two decades of Executive leadership experience in technology companies and has led operations in enterprise and consumer software, Cloud Computing and Product Management.
Amita Goyal Partner
Amita heads the Global Center of Excellence (GCoE) practice at Zinnov. With over a decade of experience in globalization strategy, change management, engineering transformation and project management, Amita has extensive experience leading cross-cultural teams. Prior to Zinnov Amita worked at Canon Inc., Tokyo. She holds a MBA degree from IE business School, Spain and MS from University of Delaware, USA. She has several publications and patents to her credit.
Sangeetha Anand Principal
Sangeetha has 20+ years of experience in the IT industry and has deep expertise in Agile portfolio management, modernization & transformation of legacy applications, building effective application delivery models, and creating high performing global teams. Prior to Zinnov, she was the Director of Delivery Effectiveness in Thomson Reuters and has a Masters in M.I.S.
Rakhi Deshpande Head-Talent Acquisition, GCoE
Rakhi specializes in building team in dynamic, fast-paced organizations across the globe. With an award-winning career spanning over 20 years, Rakhi has proven success in developing and executing a variety of talent strategies to bring on board excellent talent, recruitment marketing, and talent delivery. Prior to working with Zinnov, Rakhi has worked with a range of firms including Fortune 500 and Product Engineering companies. Some of Rakhi’s accolades include Outstanding Woman Leadership Awardee and Top 100 Tech HR Minds.
Anand Khajanchi Head of Finance and Operations, GCoE
With a tenure of 20+ years, Anand has a wealth of experience in business controllership, accounting, tax, FP&A, compliance, control governance, audit, and management advisory. Prior to Zinnov, Anand has worked at Dell, EMC, HP, and Ernst & Young, working closely with clients on M&A, change management, process design and system implementation for various business processes. Anand’s solutions-focused, result driven & collaborative style leadership has contributed to his proven track record of solving complex business problems with ease and efficiency.
Hani Mukhey Head of People Success Practice, GCoE
Hani is a seasoned Human Resource Professional with 14+ years of deep experience in various domains of HR functions across strategic and operational roles, customer relationship management roles. She currently leads the people success partner team, responsible for high degree of ownership in driving dynamic solutions, change management and talent strategy in people culture. Prior to Zinnov, she has worked with Genpact and Accenture. She holds a PGC in Human Capital Management from XLRI.
Saroj Joseph Head of Branding, GCoE
Saroj joins Zinnov as Head – Branding, GCoE, working closely with our clients on their brand positioning and communication charters. Over her 15-year career, Saroj has specialized in working with a range of organizations in the ITeS, Aviation and Retail sectors, creating attractive brands that remain top-of-mind for consumers. Prior to Zinnov, Saroj has helmed senior communications positions at Air India SATS, AB inBev GCC and LUSH cosmetics.
Manikandan PK Head of Learning and Development, GCoE
Manikandan PK has more than 12 years of extensive experience and in his current role, drives the end-to-end Learning & Development portfolios for our Engineering Excellence clients. He is a Certified Executive Coach from International Coaching Federation (IFC). His thought leadership articles have been published in People Matters & Time. Prior to Zinnov, he has worked with Equiniti India and Cognizant Technology Solutions. He holds an M.Tech from SRM University and B.Tech from Anna University.
Effort seasonality definition
Long term view
Identifiable and unidentifiable in-house asset deficiency
Location leverage/ GIC consideration
Outcome measurability
Job unit definitions – effort estimates
