Customer Service RPA: Human-Robot Collaboration Best Practices (Part 2)
Scott Merritt, Vice President, Global Head of Automation & Marketing, Jacada, shares valuable insights on Customer Service RPA, its various use cases, and implementation challenges.
Customer Service Automation: Human-Robot Collaboration Best Practices (Part 1)
An insightful interaction with Scott Merritt of Jacada, on the current state, and future of Customer Service Automation, and the best practices in human-robot collaborations.
Identifying And Creating IOT Opportunities – A Guide For Service Providers
As enterprises rapidly explore newer IOT use cases, Service Providers need to proactively identify and create IOT opportunities to get a competitive edge.
Becoming An Employer Of Choice In A Competitive Landscape
Read Zinnov’s 8-pronged methodology to become an employer of choice and attract best-in-class talent in the ongoing digital talent war.
The New-Age Talent Strategies For A Never Normal Economy
A brief account of the various new-age talent strategies organizations adopt to stay ahead in the talent game, in an age where talent is becoming the core of sustainable businesses.
Why Your RPA Strategy Is Failing
Why are organizations tightrope walking through their RPA journeys? What are the inherent challenges of implementing RPA? How can organizations scale their RPA initiatives?
Digital SMBs – Key Pillar Of India’s Economy – 2019
This is a comprehensive view of the Indian SMB landscape, which covers key aspects like – The number of SMBs and their GDP contribution to India’s economy The current technology adoption by SMBs to enhance digital discoverability The transition from traditional SMBs to ‘Digital SMBs’ The impending opportunity owing to SMB digitalization The initiatives that … Continue reading Digital SMBs – Key Pillar Of India’s Economy – 2019
Berlin – The AI Talent Hotspot in Europe
With numerous factors like Federal funding, digital initiatives, and collaborations with academia, playing to Berlin’s advantage, the city is emerging as an AI Talent hotspot in Europe.
The Quintessential Digital Transformation Strategy For Large Enterprises
Large Enterprises, the backbone of the Indian economy, are being disrupted by digitalization. Will a robust digital transformation strategy help them scale?
How Do Hackathons Work – Hackathon Playbook
Hackathons are not just a 48-hour-long technology talent showcase; it is a premeditated strategy that has the potential to add long-term value to a company.
What Makes Czech Republic A Software Talent Hotspot
What makes Czech Republic a go-to technology and software talent hub? Is it the burgeoning start-up ecosystem or the ideal geographical location of the country?
Digital Transformation – The Driving Force For Large Enterprises In India
Public-listed Large Enterprises in India are witnessing slower growth in the recent years. However, razor sharp focus on digital transformation is turning the tide for these enterprises that are the backbone of the Indian economy.
What Makes Hungary The Top R&D Talent Hotspot In Eastern Europe
Hungary’s hunger to rise on the globalization chart has propelled it to become one of the top hotspots for R&D talent in Eastern Europe.
Why Unicorns Are Ruling The Roost In The Start-up Ecosystem
Unicorns are rewriting the rules of the game in the startup ecosystem, giving the traditional companies and enterprises a run for their money. What are the factors that are propelling the growth of unicorns?
Why Digital Engineering Will Fuel The Next Wave Of ER&D Growth
Core verticals as well as non-core verticals are increasing their Digital Engineering spend significantly, fueling the next wave of ER&D growth.
Why GCoE Accelerator Is The Perfect Scale Fast, Fail Fast Mechanism
Discover how the Global Center of Excellence (GCoE) Accelerator model helps companies build and rapidly scale their global delivery presence in a global location.
What Makes Amsterdam The Perfect Location For Offshore Company Setup
Besides beautiful canals and ubiquitous cycles, Amsterdam offers skilled technology talent. What else makes it perfect for offshore company setup?
Why Companies Must Look At Romania For IT Outsourcing Services
With more than 10K installed fresh STEM talent pool and 3.5K+ technology start-up talent pool, Romania is brimming with IT and Software talent making it an ideal location for IT Outsourcing services. Here are few more factors that are making Romania a go-to destination for outsourcing.
The Platform Playbook: How To Create A Successful Platform
How can organizations build successful platforms? How will platformization help accelerate businesses in the digital age? Here’s our playbook to build a successful platform.
Operations Cost Benchmarking: The Cost Of Adding Value To GCCs
What is the cost of operating GCCs in India? How have the costs across People, Infrastructure, Travel, Vendor, and Regulations fared in the last year? This operations cost benchmarking analysis gives a glimpse of operating global centers in India.
How Platform Play Is Powering Business Acceleration In The Digital Age
Every business is transforming into a platform-led business. But how will platform play power business acceleration in the digital age? What are the strategies that companies need to adopt to become platform-first businesses?
Digital Workspaces – A Talent Management Strategy
Implementation of Digital Workspaces is fast becoming an effective talent management strategy. Know how organizations are employing several strategies to accommodate new technologies and use cases of digital workspaces in talent branding, talent acquisition, talent management, and talent retention.
The Road Ahead For RPA: Trends That Will Shape Enterprises In 2019
Robotic Process Automation has become mainstream and many organizations are increasingly deploying them. What are the RPA trends that will shape enterprises?
Infrastructure Use Cases Of A Digital Workplace
Workplaces are getting a digital makeover to augment productivity, security, and flexibility. What are some of the infrastructure use cases of digital workplaces that are being rapidly adopted by companies? What are the technologies that are steering the future of work?
Product Information Management Is Next On The Digital Agenda For Enterprises
As many enterprises embark on their digital transformation journeys, Product Information Management is next on their agenda. Know what PIM is and the importance of content digitization.
RPA Trends And Market Analysis
A snapshot of the latest RPA trends and market insights that will shape the future of technology and businesses by driving cost and strategic benefits
4 Key Factors Propelling India To The Top Of The Globalization Chart
What are the key factors that have propelled India to the top of the globalization chart? How have these factors helped India remain the favored destination for technology MNCs to set up their global centers?
The 6 Key Priorities Of Enterprise Digital Transformation
Digital Transformation is an integral part of every company’s strategy. It enables enterprises to build a moat against digital disruptions. Know more here.
Decoding Israel’s Innovation Recipe
What makes the Israelis tick? What are the attributes of Israeli culture that make it a thriving innovation ecosystem?
Platform X: Powering Business Acceleration In The Digital Age
Platforms have become ubiquitous and is changing the way enterprises conduct businesses.
Digital Skill Transformation Strategies To Tap Into The Technology Trends
Why do companies need a robust digital skill transformation strategy for the rapid adoption of latest technology trends like AI/ML, Blockchain, IoT, RPA etc.?
7 Technology Trends Unlocking The Future
What are the latest technology trends that are helping organizations boost their digital journey, power agility, and democratize innovation?
Why Do You Need A Hub-Satellite-Outpost Strategy To Win The Globalization Game?
A scattered global R&D footprint can lead to operational and strategic challenges. Here’s how Hub-Satellite-Outpost Framework can help.
Why India Is All Set To Become An Early 5G Technology Adopter
India, which has historically been a telecom laggard, is all set to become an early adopter of 5G technology. What are the factors which have enabled this?
5G Technology: The Future Of Connectivity
5G technology is all anyone seems to talk about. How is the stage being set for 5G adoption?
Poland – The Engineering And Technology Talent Hotspot To Look Out For
A snapshot of the Poland engineering talent landscape, making a case for why it’s a technology hotspot that needs to be on globalizing companies’ list.
Why Is A Machine Learning CoE Called The Heart Of An Intelligent Organization?
A Machine Learning Center of Excellence is the heart of an intelligent organization. What makes it such? This transcript provides some insights.
Eastern Europe – A Go-To Destination For Offshore Center Setup
Why do companies need to look at Eastern European countries for offshore center setup? What makes Eastern Europe a technology talent hotspot?
How Corporates Can Leverage Their CSR Corpus To Fuel Social Innovation
By leveraging innovative ways, corporates can now spend their CSR corpus to fuel social innovation, which has social as well as business impact.
How GCCs Can Create An Innovation Hot Streak Through Effective Collaboration
Corporate innovation is not an option but an opportunity. Global Capability Centers need to look beyond the cost paradigm and focus on building new products with the enviable blend of talent, start-ups, and the market available in India.
How To Leverage RPA For HR Automation
HR automation will transform the way HR professionals function. RPA in HR will free up their bandwidth for higher value, strategic work.
Digital Engineering – Driving Growth In The ER&D Marketplace
Engineering R&D organizations are upping their Digital Engineering spend, signaling a shift in the growth of the ER&D marketplace. What does this mean for SPs?
Technology Trends And Opportunities For Service Providers
CES 2019 will influence the technology trends and opportunities for Service Providers for the coming year. What are the major trends and opportunities?
Why Mentoring Is Key To Innovation
Corporate mentorship programs are key to innovation; however, mentoring is a two-way street that has at its core an open mindset and mutual trust.
Digital Workspaces – Taking Workspaces A Notch Higher
With digital taking over the world, workspaces are being transformed into truly digital workspaces that augment employees’ engagement and productivity.
IoT – Internet Of Talent? Why Building A Cohesive IoT Talent Strategy Is Crucial
IoT talent is niche enough that organizations are struggling to scale their IoT initiatives. Here’s why building a cohesive IoT talent strategy is key.
5 Key Strategies To Win At Digital Transformation
Though many organizations embark on the Digital Transformation journey, only a few succeed. What are the key strategies to will help the organizations win?
Navigating Digital Transformation: The Pitfalls, The Strategies, The Outcomes
The digital era has leaders of Engineering R&D organizations coping with digital transformation. How can they lead by being proactive rather than reactive?
Navigating Digital Transformation
In this digital era, how are leaders of Engineering and R&D organizations coping with digital transformation? What are the operational and cultural challenges that these organizations need to overcome? What are the newer skillsets that need to be nurtured in ER&D organizations to navigate digital transformation successfully? This presentation by Pari Natarajan, CEO, Zinnov, outlines … Continue reading Navigating Digital Transformation
Are GICs Winning The Digital Talent War?
The digital talent war is ongoing, with ER&D organizations jostling for the limited pie of available skilled talent. What role do GICs play in this war?
Pursuit & Prejudice – Why Are Corporate-Start-up Collaborations Non-negotiable Today?
To stay relevant and survive, corporates must overcome their prejudices and take a proactive approach to innovation through corporate startup collaborations.
Let’s Talk Change! Change Communication Through R&D Transformation
For the success of Global Engineering Transformation, change communication is key. It is an approach to communicate change in an organization in an effective manner.
How Can Corporate Programs Improve The Odds Of Effective Start-up Collaboration?
What are the key success factors that improve the odds of corporate – start-up collaboration programs? What is success in this scenario? We outline it here.
IoT Technology And Services Market Landscape – The Opportunities, The Challenges, And The Future
The latest Zinnov Zones IoT Technology and Services rating provides a bird’s eye view of the IoT market landscape and the opportunities therein for Service Providers.
Yours Digitally, Workspace.
The future of work lies in Digital Workspaces and it is important for companies to understand its use cases and benefits to be able to infuse digital in their workspaces.
The Perfect Storm – 5 Factors Driving Disruptions In The Technology Ecosystem
The technology ecosystem is in a state of flux, owing to the digital disruptions. What are the top 5 factors driving these disruptions?
Why LGBTQ+ Inclusion In The Workplace Is A Business Imperative
LGBTQ inclusion in the workplace is no longer just a PR exercise, but a business imperative. Here’s how LGBTQ inclusion affects the bottom line.
Through The Looking Glass: The AI/ML Talent Hotspots
Though organizations are taking up multiple AI/ML initiatives, numerous challenges hinder their scale. How is the dearth of AI/ML talent affecting them?
Creating An Effective Point Of View – What Distinguishes A Great Leader From A Good One
What sets apart a great leader from a good one? A unique point of view that helps in building a business case.
10 Levers Of Success To Build An Effective Center Of Excellence
10 key levers that organizations need to incorporate to build a successful and effective Center of Excellence.
What Is A Center Of Excellence And Why Should Organizations Set It Up?
What is a Center Of Excellence (CoE)? Why should organizations set up CoEs? Know how CoEs can help organizations stay ahead by setting up CoEs.
So, You Think You Can Innovate? (Part II)
There are many GCoE innovation programs. But there exist certain operational challenges that need to be addressed for them to be a success.
So, You Think You Can Innovate? (Part I)
There are plenty of GCoE innovation programs. However, there exist certain challenges that are a function of global and local leadership involvement. How to turn them into opportunities?
Problem, Technology, Collaboration – What Businesses Should Take Away From The Thai Cave Rescue Operation
The Thai Cave rescue operation was a true amalgamation of new age technologies, a common goal, and the spirit of collaboration. Here’s what businesses can take away from this truly heroic rescue operation.
The X Factor – India’s Secret Ingredients
What are the X Factors that Indian R&D centers can leverage to succeed in the disruptive ecosystem that they operate in? How can these centers become transformation hubs for the parent organizations? How can leaders change the narrative going forward and how will the X factors come into play? This presentation by Pari Natarajan, CEO, … Continue reading The X Factor – India’s Secret Ingredients
Modernization Of Digital Enterprises AI At The Core
Despite many advancements in technology, why do AI/ML initiatives stagnate in the pilot stage for a long time? How can organizations scale these initiatives and steer businesses on the road to a data- and science-driven approach to enterprise decision-making? This presentation by Hardik Tiwari, Principal Manager for Products, Zinnov, provides insights into attracting and retaining … Continue reading Modernization Of Digital Enterprises AI At The Core
Zinnov Zones Media & Technology
Zinnov Zones for Media & Technology is an annual rating from Zinnov that evaluates Global Technology Services companies in their prowess across Broadcasting, New Media, Education, Entertainment among other sub-verticals.
The First 100 Days Of A New GIC – The Key Priorities For A Global Center Head
How crucial are the first 100 days of a new Global In-house Center for a Global Center Head? What can you learn from Lithium’s Jay Bhow’s journey so far?
India Domain Name Report 2018
India Domain Name Report 2018 covers all aspects of the Domain Name Industry in India and its evolution in the last 18 months.
Private Equity Firms And The Vendor Management Conundrum (Part II)
Private Equity firms look out for cost optimization techniques for their portfolio companies. How does a consolidated vendor management system help? Here’s how.
Private Equity Firms And The Vendor Management Conundrum (Part I)
Private Equity firms face a conundrum of an inefficient vendor management system. What are the challenges faced by the PE firms in vendor management? Is there a solution to optimize this relationship?
Why Organizations Need To Rethink Their Diversity & Inclusion Agenda
Diversity and inclusion is a key area that organizations need to focus on. How are they keeping pace with the evolving needs of a diverse workforce?
How Valuable Is The Captive Center For The HQ? Can This Value Be Quantified?
How valuable is the global center for the HQ? Is there a way to measure the latter’s dependency on the former? That’s where Global Engineering helps.
Managed Hosting Services: The Players, The Trends, The Future
From the evolution of Managed Hosting Services to the players in the space, the trends that shape the market, and the way forward, we explore it all here.
Zurich, The Quietly Emerging Machine Learning Hotspot
The medieval city of Zurich has quietly emerged as the Machine Learning hotspot in the recent years. What makes it so attractive and vibrant for ML talent?
The Wake-up Call That R&D Leaders Need
R&D spending has seen a steady increase over the years. However, making SMARTER investments is the key to a sustained optimization strategy.
Staying Relevant In The Age Of AI
With the advent of Artificial Intelligence in HR function, how can HR professionals stay relevant?
Why Managing The New Age “Digital Employee” Experience Is Imperative For Organizations
Digital workplaces where digital employee engagement is a reality, is not a thing of the future, but need to happen now, today, in organizations.
Why The Medical Devices Industry Is Reinventing Itself
The medical devices industry is undergoing a paradigm shift, with tech giants and start-ups giving stiff competition to OEMs. Learn how to capitalize on this shift.
How Automation Is Giving Product Engineering A New Lease On Life
Here’s why organizations need to transform their product engineering through automation and why it’s imperative to make this pivot as early as possible.
Global Engineering 2.0
Global Engineering 2.0 is the strategic approach to rebalance an organization’s current R&D footprint to support business objectives & enable newer investments.
Why Your Global Engineering Strategy Needs A Rethink
Companies that navigate and respond to the dynamic market motions do so by outlining a robust global engineering strategy. Here’s why it’s imperative.
From Ideas To Outcome: How Persistent Is Helping Enterprises With Their IoT Journey
The convergence of disruptive technologies and rapidly-evolving business models is accelerating IoT adoption in enterprises. How is Persistent helping enterprises in this journey?
Why Do I Need Product Management Again? A Case For Product Management In Indian GICs
Product management plays a pivotal role by acting as the intersection between engineering, the business, and the customer. But why are GICs not focusing on the growth of the PM function?
USA-India-Israel Collaboration Report 2018
Innovation has been a key driver for growth of the 3 nations – USA, India and Israel. In the report, we analyze the unique characteristics demonstrated by these leading economies with respect to innovation and the possible synergies that exist.
India Start-up Ecosystem – Traversing the Maturity Cycle
India Start-up Ecosystem You can access the whole report HERE
Decoding The Employee Crèche Mandate: An Employer’s Implementation Guide
With the Government laying down the law to set up crèches at the workplace for employees, here’s an employer’s implementation guide.
Neurotechnology – A Modern Day Angle To ‘Mind Over Matter’
A world where humans can control devices with only their mind – this is not sci-fi but Neurotechnology, that is making rapid strides in healthcare.
The Changing Face Of The Finance Function: An India GIC Perspective
The Finance function in India GICs is evolving and navigating through disruptions. Is this a good thing or something to be worried about?
GST’s Impact On IT Services – A Bitter Pill, But Does It Cure?
With GST in full effect, how will it impact the IT Services industry? Here’s how the new tax regime of GST on IT Services will impact the industry.
Blockchain 101- A Beginner’s Guide
What is Blockchain? Is it just a buzzword or is it poised to disrupt the current technological landscape? Here’s a beginner’s guide to Blockchain 101.
How Startups Are Driving An IoT Revolution
The industrial IoT segment is predicted to become all pervasive by 2020, with startups poised to disrupt incumbents.
IoT as a Service – A Game Changer?
Do Service Providers need to jump on the IoT as a Service bandwagon? Is it the game changer that Service Providers need in the changing technology landscape?
Will APIs Mimic The Cloud?
Microservices are driving next-generation growth in technology companies. A stringent strategy is needed to derive maximum benefits out of it.
The Times They Are a-Changing: How The IT Industry Can Turn The VUCA TIDE
Declining RPE, emerging technologies & protectionism are some of the key factors creating a VUCA tide in the IT industry. How to turn the tide?
The Rise of Global In-House Centers: A Case Study Approach
About the authors: Adithi Raju & Vaibhav Gupta are Management Consultants at Zinnov with the Engineering Excellence team.
Should Uber build cars? – May be Not!
About the author: Ashwin Ballambettu Pai is an Associate Director at Zinnov with the Global Engineering Service Provider Practice.
Donald Trump: Not as bad a news for the outsourcing industry
About the author: Vaibhav Gupta is a Management Consultant at Zinnov who works with the Engineering Excellence team.
A Case Study into a Global Merchandise Retailer’s Efforts to Build Capacity at their Bengaluru GIC
About the authors: Adithi Raju & Vaibhav Gupta are Management Consultants at Zinnov with the Engineering Excellence team.
A Retail Giant Builds a Sustainable GIC that Delivers Innovations In-Line with their R&D Roadmap
About the authors: Adithi Raju & Vaibhav Gupta are Management Consultants at Zinnov with the Engineering Excellence team.
Reinventing the India GIC Roadmap of a Global Automobile Major
About the authors: Adithi Raju & Vaibhav Gupta are Management Consultants at Zinnov with the Engineering Excellence team.
Reviewing Innominds’ Advanced Analytics Solution Platform — iFusion
About the reviewer : #ZinnovDigital is Zinnov’s Digital Transformation Practice which advises on areas such as Digital Sourcing Advisory…
Big data analytics: How Decision Moments is leading the charge
About the author(s) : Nischay Mittal is an Engagement Lead in Zinnov’s Digital practice
Automotive R&D in China and the road ahead
About the author(s) : Rishabh Saraswat is a Management Consultant at Zinnov with the DRAUP Platform team
Customer experience (CX) as the focal point for the journey to digital
About the author(s) : Nischay Mittal is an Engagement Lead with Zinnov’s Digital practice
10 Ways In Which Everyday Commerce Will Transform Forever
About the author(s) : In the 10th year of #ZinnovConfluence, on the eve of the event, PayPal wrote about 10 ways Commerce is going to…
Leadership in the Time of Technological Turmoil
About the author(s): On the eve of #ZinnovConfluence, Anita Ganti wrote on Leadership in these testing times. She is Senior Vice President…
Smart Appliances : Whitepaper
The whitepaper discusses the Disruptions, Proliferation and Challenges in the Smart Appliances Industry
Why API strategy matters
About the author: Siddharth Jhawar is a Management Consultant at Zinnov with the Engineering Excellence team.
Emerging Automotive Silicon Valley of Middle East — Israel
Waze, TowerSec, Mobileye, Softwheel, Argus, Redbend, Cognitens and many more sensational new age automotive startups, are all based out of Silicon Valley.
Moving Towards being a XaaS enterprise
About the author: Vivek Gupta is a Management Consultant at Zinnov with the Engineering Excellence team.
Conversations Wars (Part 2) — What does the future look like?
Continued from Part 1 of the Conversations Wars series which talks about the overall landscape of conversational products and the higher…
The AI push to CRM: Why AI is a major driver for next phase of growth in CRM market
AI or Artificial Intelligence needs no introduction. Thousands of research articles, blogs, and papers have been published on the…
Captive vs Service Provider : A Zero Sum Game?
About the author: Sidhant Rastogi is a Partner at Zinnov and leads the Global Engineering Service Provider practice.
Review of Infogain’s Test Automation Platform — ITAS
About the reviewer : #ZinnovDigital is Zinnov’s Digital Transformation Practice which advises on areas such as Digital Sourcing Advisory…
Review of Digité’s Visual Lean Project Management software – SwiftKanban
As organizations move towards becoming leaner and striving to deliver high quality products and services — the Kanban method offers a…
Conversations Wars (Part 1)— the fight for the right product!
About the author: Vignesh Balagopalakrishnan is a Management Consultant at Zinnov who works with the Engineering Excellence team…
“Google is coming!” — The Game of Autonomous Cars
“Google is coming!” — The Automotive Industry has been hearing this since 2009, the year the Self Driving Car Project was announced. Autonomous Cars are the most discussed topic in the industry right now and we were curious about what is happening with the Self Driving Car Project. We pulled out some data from Zinnov’s Global Engineering … Continue reading “Google is coming!” — The Game of Autonomous Cars
The Agile imperative for enterprises and how Service Providers can help
World economies are more connected than ever before. One only needs to look at the recent Brexit vote and the financial mayhem caused by it across global national stock exchanges to fully understand the extent of globalisation and interdependence between economies and firms today. Globalisation has opened up enterprises to a wide variety of external … Continue reading The Agile imperative for enterprises and how Service Providers can help
Business Continuity Planning
BCP is fast becoming an important consideration for organizations
Global In-house site contribution and value analysis
Metrics to measure the value that can be added from a GIC
Emerging locations in R&D Engineering : Automotive
Insights on R&D Engineering global locations in Automotive sector
R&D Engineering Hotspots – Bay Area Analysis
Location analysis insights on R&D Engineering Hotspots with a specific look at the Bay Area.
State of the India HR Industry
Infographic depicts the maturity and state of current Indian HR Industry…