Walmart Converge 5.0 – Architecting the Future of Retail with AI

Retail is undergoing a structural reset, driven by rising customer expectations, new decision models, and intelligence-led value creation. Against this backdrop of industry-wide change, leading retailers are moving beyond incremental digitization to re-architect how they sense demand, elevate customer experiences, and operate at scale. Advantage will belong to organizations that embed intelligence into the fabric of their journeys, operating models, and ecosystem partnerships.

What This Whitepaper Covers

This whitepaper outlines what that shift entails and the capabilities required to lead the next era of retail.

• A new customer paradigm where emotional resonance, cultural relevance, and confidence-building experiences determine loyalty, not just convenience.
• AI-native operating models shifting from fragmented tools to integrated systems that enhance decision quality, resilience, and real-time orchestration.
• Ecosystem-led value creation as GCCs, start-ups, and partners evolve into co-architects of innovation and accelerate time-to-impact.
• Leadership capabilities for the next decade centered on judgment, empathy, domain depth, and the ability to translate intelligence into business outcomes.
• The structural forces reshaping retail, including Agentic AI, connected journeys, human–AI collaboration, and responsible innovation as a foundation for scale.

As retailers navigate a more dynamic and expectation-driven landscape, AI is becoming central to how retail learns, plans, and operates. Organizations that invest early will deliver more consistent experiences, respond faster to market shifts, and strengthen customer trust.

Download the full whitepaper for deeper insights from global retail and technology leaders on the next phase of AI-driven retail.

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