Digital Transformation 2.0 is here, and companies all over the world are riding the wave. Over the last decade, technology adoption has caused a boom in the growth of businesses, which has subsequently led to a focus on better stakeholder experience – it is this experience-driven transformation that has paved the way for the second wave of Digital Transformation.
At the crux of it all, Digital Transformation is about how technology can transform businesses, how businesses are evolving, and how these can facilitate one another.
The first wave of Digital Transformation was quite straightforward – it was led by Cloud and Edge Transformation. This period saw massive spending in terms of Cloud Infrastructure, an emphasis on innovation, and a huge upgrade in data storage within enterprises.
In the second wave, Intelligent Automation leads the charge, enabling integrated experience outcomes and agile, configurable workflows, with a convergence of modern technologies. Digital Transformation 2.0 is being driven by more advanced technologies such as Quantum Computing, IoT, and the Metaverse. It works to provide better experiences to all stakeholders involved – the customers, the employees, and the partners.
86% of enterprises have increased their investment in Intelligent Automation initiatives in the last year alone, demonstrating its importance in driving outcomes. But the global business ecosystem is also at a rather sensitive point. The inflation rate is rising globally at 8.8%, the highest it has been in the last 40 years. Add the aftereffects of the pandemic, talent shortage, and geopolitical conflict into the mix, the business environment is in a state of flux, and enterprises are faced with myriad challenges in their Automation journeys.
Zinnov’s 4-pronged approach will enable enterprises to not only navigate through the challenges, but also help accelerate their Automation journeys. This keynote presentation from our recently concluded Automation X.O conference, provides insights on –