Customer Service Automation: Human-Robot Collaboration Best Practices (Part 1)

An insightful interaction with Scott Merritt of Jacada, on the current state, and future of Customer Service Automation, and the best practices in human-robot collaborations.

Why Your RPA Strategy Is Failing

Why are organizations tightrope walking through their RPA journeys? What are the inherent challenges of implementing RPA? How can organizations scale their RPA initiatives?