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Straight-Line People Business, no more.
For decades, Tech Services firms built empires on the backs of junior engineers and rate cards. It was a straight-line business: hire more people, bill more hours, stack the pyramid higher. That era is ending.
By 2030, the firms that matter will look nothing like their predecessors. The pyramid will morph into a diamond. Software, platforms, and automation – not raw headcount – will drive revenue. Domain expertise will be the new moat, and outcome-based pricing the new battleground.
The shift is already clear in the data. Revenue per employee is rising sharply, IP is being monetized, and firms clinging to yesterday’s model are getting squeezed. The winners will be those who can turn consulting DNA into productized, scalable outcomes while still respecting the gritty, unglamorous work of integration and change.
This Whitepaper is both a blueprint and a provocation. It lays out how BPO, IT Services, partner ecosystems, and ER&D will be re-wired over the next five years. It introduces simple but powerful models to help leaders decide where to play and how to price. And it closes with a clear challenge to CEOs and investors: embrace the product mindset now, or risk irrelevance by the end of the decade.
Read it, debate it, and then decide whether your firm is preparing to lead, or to be left behind. The next move is yours, talk to us at info@zinnov.com
THANK YOU
FOR YOUR RESPONSE
