Global Center Setup

Global Center Setup

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Global Center Setup

The R&D landscape has evolved, with certain geographic locations being advantageous to lead global services delivery. In today’s business environment, building an agile, lean, and innovative organization is top of the mind for business leaders as compared to costs. Another draw for setting up a global center is the opportunity to connect with and possibly partner with disruptors and other technology players in the ecosystem, making way for co-innovation.

Zinnov has a decade and a half of experience in designing, setting up, and program managing global centers end-to-end for many an organization. From pre-design phase to defining the charter and governance of the global center, to implementing it and stabilizing it to full-fledged operations in the targeted geographic location, we help set it up in accelerated time, with lowered overhead risks and operational costs, with complete flexibility to scale continuously.

  • How does globalization impact the business? What is the value that global centers can add to the HQ? Which business function should lead the globalization charter? What is the right time to expand global operations with minimal impact to customers? Which is the optimal model for globalization – BOT/Captive/other? We help our clients answer these pertinent questions and work with them to make a strong business case to justify setting up a global center in a specific geographic location.
    Business Case Creation

    Making a case for setting up a global center

    COST SAVINGS

    Cost savings from GIC is potentially higher than working with third-party Service Providers with large onsite teams

    BETTER TALENT

    GICs are able to create a better branding and positioning within the talent ecosystem, enabling them to attract better talent and also maintaining low attrition

    EASY SETUP

    GIC setup process has become very easy and straightforward due to the presence of large partner ecosystem ex. legal advisory, finance process management, regulatory compliance/audit firms, etc.

    ECOSYSTEM BENEFITS

    Partnership with start-ups and other technology players, and IT vendors already present in the ecosystem, allows co-innovation

    ADDITIONAL BENEFITS

    GICs have rapidly matured to take end-to-end ownership and play a significant role in driving value and additional benefits like tapping into the local market opportunities

  • We assist our clients in charting out the complete GIC blueprint which includes the charter, portfolio that would be transitioned to, optimal location for setup, and the engagement model to establish and operate a highly matured center. We also identify all critical success factors and define a comprehensive implementation plan to set up the center.
    GIC Blueprint

    Designing the global center end-to-end

    Portfolio Analysis

    Evaluate which teams can be seeded in global delivery centers leveraging the portfolio analysis framework

    Location Assessment

    Analyze specific geographies to determine the best suited locations for the identified portfolio

    Project Plan

    Develop a detailed action plan for operational readiness, including identification of stakeholder, RACI matrix, risks, dependencies, mitigation strategies, etc.

    Financial Model

    Assist in financial modelling using scenarios and make decisions based on growth plans of the global center

    Charter and Reporting Structure

    Define the charter for the global center and outline the organization reporting structure

  • We help set up the GIC end-to-end to operate at high maturity and optimized cost.
    Implementation Phase

    Establishing a world class global center

    Entity Incorporation
    Incorporation of the legal entity |SEZ registration
    Facility Management
    Microsite analysis |Realty partner finalization and temporary site identification |Permanent site build out
    HR & Branding
    Policies formalization |Formalization of C&B and bands/levels |Center head hiring |Recruitment process setup and operations |Branding activities
    Legal
    Employee & Partner Contracts |Compliance & audits
    KT & Global Center Strategy
    Knowledge transfer |Transition Management |Balanced scorecard to measure global center performance
    Service Partners
    Identification of service partners such as HR, legal, admin, etc. |Contract negotiation
  • We define the governance model for the newly set up center till it stabilizes and scales. We also conduct periodical reviews to monitor progress, identify risks, and define mitigation plans.
    Governance

    Defining governance charter for the world class global center

    Zinnov will bring in a pool of experts who can advise the GIC leadership and also assist in enabling the center to reach stabilization and subsequently scale
    Charter & Reporting Structure

    Assess progress of the global center

    Performance metrics measured:

    • Ecosystem partnerships
    • Interaction between India and US teams
    • Product ownership structure

    Recommend interventions to resolve identified challenges

    HR

    Understand center’s progress and challenges faced

    Global center’s performance measured on:

    • Talent acquisition
    • Time to productivity
    • Onboarding
    • Employee engagement

    Recommend interventions to address challenges

    Facility

    Understand facility’s challenges

    Global center’s performance measured on:

    • Facility operation costs
    • Quality of facilities

    Conduct monthly on-the-ground facility audits

    Perform regular security audits

    Legal

    Understand legal challenges

    Global center’s performance measured on:

    • Compliance
    • Ethics complaints

    Handle any policy-related issues with employees

    Review key contracts and design new contracts

How does globalization impact the business? What is the value that global centers can add to the HQ? Which business function should lead the globalization charter? What is the right time to expand global operations with minimal impact to customers? Which is the optimal model for globalization – BOT/Captive/other? We help our clients answer these pertinent questions and work with them to make a strong business case to justify setting up a global center in a specific geographic location.
Business Case Creation

Making a case for setting up a global center

COST SAVINGS

Cost savings from GIC is potentially higher than working with third-party Service Providers with large onsite teams

BETTER TALENT

GICs are able to create a better branding and positioning within the talent ecosystem, enabling them to attract better talent and also maintaining low attrition

EASY SETUP

GIC setup process has become very easy and straightforward due to the presence of large partner ecosystem ex. legal advisory, finance process management, regulatory compliance/audit firms, etc.

ECOSYSTEM BENEFITS

Partnership with start-ups and other technology players, and IT vendors already present in the ecosystem, allows co-innovation

ADDITIONAL BENEFITS

GICs have rapidly matured to take end-to-end ownership and play a significant role in driving value and additional benefits like tapping into the local market opportunities

We assist our clients in charting out the complete GIC blueprint which includes the charter, portfolio that would be transitioned to, optimal location for setup, and the engagement model to establish and operate a highly matured center. We also identify all critical success factors and define a comprehensive implementation plan to set up the center.
GIC Blueprint

Designing the global center end-to-end

Portfolio Analysis

Evaluate which teams can be seeded in global delivery centers leveraging the portfolio analysis framework

Location Assessment

Analyze specific geographies to determine the best suited locations for the identified portfolio

Project Plan

Develop a detailed action plan for operational readiness, including identification of stakeholder, RACI matrix, risks, dependencies, mitigation strategies, etc.

Financial Model

Assist in financial modelling using scenarios and make decisions based on growth plans of the global center

Charter and Reporting Structure

Define the charter for the global center and outline the organization reporting structure

We help set up the GIC end-to-end to operate at high maturity and optimized cost.
Implementation Phase

Establishing a world class global center

Entity Incorporation
Incorporation of the legal entity | SEZ registration
Facility Management
Microsite analysis | Realty partner finalization and temporary site identification | Permanent site build out
HR & Branding
Policies formalization | Formalization of C&B and bands/levels | Center head hiring | Recruitment process setup and operations | Branding activities
Legal
Employee & Partner Contracts | Compliance & audits
KT & Global Center Strategy
Knowledge transfer | Transition Management | Balanced scorecard to measure global center performance
Service Partners
Identification of service partners such as HR, legal, admin, etc. | Contract negotiation
We define the governance model for the newly set up center till it stabilizes and scales. We also conduct periodical reviews to monitor progress, identify risks, and define mitigation plans.
Governance

Defining governance charter for the world class global center

Zinnov will bring in a pool of experts who can advise the GIC leadership and also assist in enabling the center to reach stabilization and subsequently scale
Charter & Reporting Structure

Assess progress of the global center

Performance metrics measured:

  • Ecosystem partnerships
  • Interaction between India and US teams
  • Product ownership structure

Recommend interventions to resolve identified challenges

HR

Understand center’s progress and challenges faced

Global center’s performance measured on:

  • Talent acquisition
  • Time to productivity
  • Onboarding
  • Employee engagement

Recommend interventions to address challenges

Facility

Understand facility’s challenges

Global center’s performance measured on:

  • Facility operation costs
  • Quality of facilities

Conduct monthly on-the-ground facility audits

Perform regular security audits

Legal

Understand legal challenges

Global center’s performance measured on:

  • Compliance
  • Ethics complaints

Handle any policy-related issues with employees

Review key contracts and design new contracts

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Management Team

Nilesh Thakker
Partner & Head of US Operations

Nilesh has over two decades of Executive leadership experience in technology companies and has led operations in enterprise and consumer software, Cloud Computing and Product Management.

Preeti Anand
Director & Practice Head

Preeti has over 15 years of industry experience in management consulting and product engineering. In her current role, she advises MNC technology companies on their global shoring strategy, including setup and management of their global centers.

Sukanya Roy
Associate Director

Sukanya has over 12 years experience in consulting and corporate strategy. Her focus is on globalization strategy- setting up and operating global centers as well as partnering with global vendors, innovation management and start-up engagements.

Anthony Kiran
Engagement Lead

Anthony has more than 9 years of experience in the research and consulting industry with specific focus on disruptive technologies, captive center setup and maturity assessment. Prior to Zinnov, he was associated with Cognizant & Evalueserve