Global Center Setup

Global Center Setup

Global Center Setup

Global Center Setup

We assist technology organizations to set up, program manage and/or transition global centers capable of driving product ownership and innovation.

Setting up a new global center or transitioning product / service portfolios to global locations can seem daunting – navigating local regulations, understanding taxes & transfer pricing and hiring the right senior leadership – can all consume tremendous bandwidth. We leverage our proprietary frameworks on business model suitability, portfolio planning and talent strategy to establish and execute global centers capable of driving the innovation charter and product ownership roadmap, right from their inception.

We enable organizations to –

  • a) set up their own centers of excellence in an accelerated mode,
  • b) program manage them end to end and transition it back seamlessly,
  • c) handle change management at all global locations,
  • d) find a suitable strategic partner to set up the center in a BOT model.

We work with technology organizations to make a strong business case for a global center, chart out a blueprint, identify success factors, implement and execute it end to end and set up optimal governance structure as well as outline risk mitigation plans.

  • How does globalization impact the business? What is the value that global centers can add to the HQ? Which business function should lead the globalization charter? What is the right time to expand global operations with minimal impact to customers? Which is the optimal model for globalization – BOT/Captive/other? We help our clients answer these pertinent questions and work with them to make a strong business case to justify setting up a global center in a specific geographic location.
    Business Case Creation
    Global Center Setup

    Making a case for setting up a global center

    COST SAVINGS

    Cost savings from GCoE is potentially higher than working with third-party Service Providers with large onsite teams

    BETTER TALENT

    GCoEs are able to create a better branding and positioning within the talent ecosystem, enabling them to attract better talent and also maintaining low attrition

    EASY SETUP

    GCoE setup process has become very easy and straightforward due to the presence of large partner ecosystem ex. legal advisory, finance process management, regulatory compliance/audit firms, etc.

    ECOSYSTEM BENEFITS

    Partnership with start-ups and other technology players, and IT vendors already present in the ecosystem, allows co-innovation

    ADDITIONAL BENEFITS

    GCoEs have rapidly matured to take end-to-end ownership and play a significant role in driving value and additional benefits like tapping into the local market opportunities

  • We assist our clients in charting out the complete GCoE blueprint which includes the charter, portfolio that would be transitioned to, optimal location for setup, and the engagement model to establish and operate a highly matured center. We also identify all critical success factors and define a comprehensive implementation plan to set up the center.
    GCoE Blueprint
    Blue Print

    Designing the global center end-to-end

    Portfolio Analysis
    Evaluate which teams can be seeded in global delivery centers leveraging the portfolio analysis framework
    Location Assessment
    Analyze specific geographies to determine the best suited locations for the identified portfolio
    Project Plan
    Develop a detailed action plan for operational readiness, including identification of stakeholder, RACI matrix, risks, dependencies, mitigation strategies, etc.
    Financial Model
    Assist in financial modelling using scenarios and make decisions based on growth plans of the global center
    Charter and Reporting Structure
    Define the charter for the global center and outline the organization reporting structure
  • We help set up the GCoE end-to-end to operate at high maturity and optimized cost.
    Implementation Phase

    Establishing a world class global center

    Implementation Phase
    Entity Incorporation
    Incorporation of the legal entity |SEZ registration
    Facility Management
    Microsite analysis |Realty partner finalization and temporary site identification |Permanent site build out
    HR & Branding
    Policies formalization |Formalization of C&B and bands/levels |Center head hiring |Recruitment process setup and operations |Branding activities
    Legal
    Employee & Partner Contracts |Compliance & audits
    KT & Global Center Strategy
    Knowledge transfer |Transition Management |Balanced scorecard to measure global center performance
    Service Partners
    Identification of service partners such as HR, legal, admin, etc. |Contract negotiation
  • We define the governance model for the newly set up center till it stabilizes and scales. We also conduct periodical reviews to monitor progress, identify risks, and define mitigation plans.
    Governance
    Governance

    Defining governance charter for the world class global center

    Zinnov will bring in a pool of experts who can advise the GCoE leadership and also assist in enabling the center to reach stabilization and subsequently scale
    Charter & Reporting Structure
    Assess progress of the global center Performance metrics measured:
    • Ecosystem partnerships
    • Interaction between India and US teams
    • Product ownership structure
    Recommend interventions to resolve identified challenges
    HR
    Understand center’s progress and challenges faced Global center’s performance measured on:
    • Talent acquisition
    • Time to productivity
    • Onboarding
    • Employee engagement
    Recommend interventions to address challenges
    Facility
    Understand facility’s challenges Global center’s performance measured on:
    • Facility operation costs
    • Quality of facilities
    Conduct monthly on-the-ground facility audits Perform regular security audits
    Legal
    Understand legal challenges Global center’s performance measured on:
    • Compliance
    • Ethics complaints
    Handle any policy-related issues with employees Review key contracts and design new contracts
Business Case Creation
 
How does globalization impact the business? What is the value that global centers can add to the HQ? Which business function should lead the globalization charter? What is the right time to expand global operations with minimal impact to customers? Which is the optimal model for globalization – BOT/Captive/other? We help our clients answer these pertinent questions and work with them to make a strong business case to justify setting up a global center in a specific geographic location.
Business Case Creation
Business Case Creation

Making a case for setting up a global center

COST SAVINGS

Cost savings from GCoE is potentially higher than working with third-party Service Providers with large onsite teams

BETTER TALENT

GCoEs are able to create a better branding and positioning within the talent ecosystem, enabling them to attract better talent and also maintaining low attrition

EASY SETUP

GCoE setup process has become very easy and straightforward due to the presence of large partner ecosystem ex. legal advisory, finance process management, regulatory compliance/audit firms, etc.

ECOSYSTEM BENEFITS

Partnership with start-ups and other technology players, and IT vendors already present in the ecosystem, allows co-innovation

ADDITIONAL BENEFITS

GCoEs have rapidly matured to take end-to-end ownership and play a significant role in driving value and additional benefits like tapping into the local market opportunities

GCoE Blueprint
 
We assist our clients in charting out the complete GCoE blueprint which includes the charter, portfolio that would be transitioned to, optimal location for setup, and the engagement model to establish and operate a highly matured center. We also identify all critical success factors and define a comprehensive implementation plan to set up the center.
GCoE Blueprint
Blue Print

Designing the global center end-to-end

Portfolio Analysis
Evaluate which teams can be seeded in global delivery centers leveraging the portfolio analysis framework
Location Assessment
Analyze specific geographies to determine the best suited locations for the identified portfolio
Project Plan
Develop a detailed action plan for operational readiness, including identification of stakeholder, RACI matrix, risks, dependencies, mitigation strategies, etc.
Financial Model
Assist in financial modelling using scenarios and make decisions based on growth plans of the global center
Charter and Reporting Structure
Define the charter for the global center and outline the organization reporting structure
Implementation Phase
 
We help set up the GCoE end-to-end to operate at high maturity and optimized cost.
Implementation Phase

Establishing a world class global center

Implementation Phase
Entity Incorporation
Incorporation of the legal entity | SEZ registration
Facility Management
Microsite analysis | Realty partner finalization and temporary site identification | Permanent site build out
HR & Branding
Policies formalization | Formalization of C&B and bands/levels | Center head hiring | Recruitment process setup and operations | Branding activities
Legal
Employee & Partner Contracts | Compliance & audits
KT & Global Center Strategy
Knowledge transfer | Transition Management | Balanced scorecard to measure global center performance
Service Partners
Identification of service partners such as HR, legal, admin, etc. | Contract negotiation
Governance
 
We define the governance model for the newly set up center till it stabilizes and scales. We also conduct periodical reviews to monitor progress, identify risks, and define mitigation plans.
Governance
Governance

Defining governance charter for the world class global center

Zinnov will bring in a pool of experts who can advise the GCoE leadership and also assist in enabling the center to reach stabilization and subsequently scale
Charter & Reporting Structure
Assess progress of the global center Performance metrics measured:
  • Ecosystem partnerships
  • Interaction between India and US teams
  • Product ownership structure
Recommend interventions to resolve identified challenges
HR
Understand center’s progress and challenges faced Global center’s performance measured on:
  • Talent acquisition
  • Time to productivity
  • Onboarding
  • Employee engagement
Recommend interventions to address challenges
Facility
Understand facility’s challenges Global center’s performance measured on:
  • Facility operation costs
  • Quality of facilities
Conduct monthly on-the-ground facility audits Perform regular security audits
Legal
Understand legal challenges Global center’s performance measured on:
  • Compliance
  • Ethics complaints
Handle any policy-related issues with employees Review key contracts and design new contracts

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Management Team

Nilesh Thakker | Zinnov

Nilesh Thakker
Partner & Head of US Operations

Nilesh has over two decades of Executive leadership experience in technology companies and has led operations in enterprise and consumer software, Cloud Computing and Product Management.

Sukanya Roy | Zinnov

Sukanya Roy
Associate Director

Sukanya has over 12 years experience in consulting and corporate strategy. Her focus is on globalization strategy- setting up and operating global centers as well as partnering with global vendors, innovation management and start-up engagements.

Anthony Kiran | Zinnov

Anthony Kiran
Engagement Lead

Anthony has more than 9 years of experience in the research and consulting industry with specific focus on disruptive technologies, captive center setup and maturity assessment. Prior to Zinnov, he was associated with Cognizant & Evalueserve

Amita Goyal | Zinnov

Amita Goyal
Engagement Lead

Amita has over 8 years of experience in New Product Development, R&D, Strategy, Innovation Management, and Project Management. Prior to Zinnov she worked at R&D HQ of Canon Inc, Tokyo and comes with a strong global experience in managing cross-cultural teams.