Global Center Setup

We assist technology organizations to set up, program manage and/or transition global centers capable of driving product ownership and innovation.

Setting up a new global center or transitioning product / service portfolios to global locations can seem daunting – navigating local regulations, understanding taxes & transfer pricing and hiring the right senior leadership – can all consume tremendous bandwidth. We leverage our proprietary frameworks on business model suitability, portfolio planning and talent strategy to establish and execute global centers capable of driving the innovation charter and product ownership roadmap, right from their inception.

We enable organizations to –

a) set up their own centers of excellence in an accelerated mode,
b) program manage them end to end and transition it back seamlessly,
c) handle change management at all global locations,
d) find a suitable strategic partner to set up the center in a BOT model.

We work with technology organizations to make a strong business case for a global center, chart out a blueprint, identify success factors, implement and execute it end to end and set up optimal governance structure as well as outline risk mitigation plans.

Business Case Creation
GCoE Blueprint
Implementation Phase
Governance

How does globalization impact the business? What is the value that global centers can add to the HQ? Which business function should lead the globalization charter? What is the right time to expand global operations with minimal impact to customers? Which is the optimal model for globalization – BOT/Captive/other? We help our clients answer these pertinent questions and work with them to make a strong business case to justify setting up a global center in a specific geographic location.
Making a case for setting up a global center
COST SAVINGS
Cost savings from GCoE is potentially higher than working with third-party Service Providers with large onsite teams
BETTER TALENT
GCoEs are able to create a better branding and positioning within the talent ecosystem, enabling them to attract better talent and also maintaining low attrition
EASY SETUP
GCoE setup process has become very easy and straightforward due to the presence of large partner ecosystem ex. legal advisory, finance process management, regulatory compliance/audit firms, etc.
ECOSYSTEM BENEFITS
Partnership with start-ups and other technology players, and IT vendors already present in the ecosystem, allows co-innovation
ADDITIONAL BENEFITS
GCoEs have rapidly matured to take end-to-end ownership and play a significant role in driving value and additional benefits like tapping into the local market opportunities
CHEAPERFASTERBETTER
We assist our clients in charting out the complete GCoE blueprint which includes the charter, portfolio that would be transitioned to, optimal location for setup, and the engagement model to establish and operate a highly matured center. We also identify all critical success factors and define a comprehensive implementation plan to set up the center.
Designing the global center end-to-end
Portfolio Analysis
Evaluate which teams can be seeded in global delivery centers leveraging the portfolio analysis framework
Location Assessment
Analyze specific geographies to determine the best suited locations for the identified portfolio
Project Plan
Develop a detailed action plan for operational readiness, including identification of stakeholder, RACI matrix, risks, dependencies, mitigation strategies, etc.
Financial Model
Assist in financial modelling using scenarios and make decisions based on growth plans of the global center
Charter and Reporting Structure
Define the charter for the global center and outline the organization reporting structure
We help set up the GCoE end-to-end to operate at high maturity and optimized cost.
Establishing a world class global center
Entity Incorporation
Incorporation of the legal entity |SEZ registration
Facility Management
Microsite analysis |Realty partner finalization and temporary site identification |Permanent site build out
HR & Branding
Policies formalization |Formalization of C&B and bands/levels |Center head hiring |Recruitment process setup and operations |Branding activities
Legal
Employee & Partner Contracts |Compliance & audits
KT & Global Center Strategy
Knowledge transfer |Transition Management |Balanced scorecard to measure global center performance
Service Partners
Identification of service partners such as HR, legal, admin, etc. |Contract negotiation
We define the governance model for the newly set up center till it stabilizes and scales. We also conduct periodical reviews to monitor progress, identify risks, and define mitigation plans.
Defining governance charter for the world class global center
Zinnov will bring in a pool of experts who can advise the GCoE leadership and also assist in enabling the center to reach stabilization and subsequently scale
Charter & Reporting Structure
Assess progress of the global center Performance metrics measured:

Ecosystem partnerships

Interaction between India and US teams

Product ownership structure
Recommend interventions to resolve identified challenges
HR
Understand center’s progress and challenges faced Global center’s performance measured on:

Talent acquisition

Time to productivity

Onboarding

Employee engagement
Recommend interventions to address challenges
Facility
Understand facility’s challenges Global center’s performance measured on:

Facility operation costs

Quality of facilities
Conduct monthly on-the-ground facility audits Perform regular security audits
Legal
Understand legal challenges Global center’s performance measured on:

Compliance

Ethics complaints
Handle any policy-related issues with employees Review key contracts and design new contracts
*Project Management Office

Business Case Creation

How does globalization impact the business? What is the value that global centers can add to the HQ? Which business function should lead the globalization charter? What is the right time to expand global operations with minimal impact to customers? Which is the optimal model for globalization – BOT/Captive/other? We help our clients answer these pertinent questions and work with them to make a strong business case to justify setting up a global center in a specific geographic location.

Making a case for setting up a global center

COST SAVINGS

Cost savings from GCoE is potentially higher than working with third-party Service Providers with large onsite teams

BETTER TALENT

GCoEs are able to create a better branding and positioning within the talent ecosystem, enabling them to attract better talent and also maintaining low attrition

EASY SETUP

GCoE setup process has become very easy and straightforward due to the presence of large partner ecosystem ex. legal advisory, finance process management, regulatory compliance/audit firms, etc.

ECOSYSTEM BENEFITS

Partnership with start-ups and other technology players, and IT vendors already present in the ecosystem, allows co-innovation

ADDITIONAL BENEFITS

GCoEs have rapidly matured to take end-to-end ownership and play a significant role in driving value and additional benefits like tapping into the local market opportunities

GCoE Blueprint

We assist our clients in charting out the complete GCoE blueprint which includes the charter, portfolio that would be transitioned to, optimal location for setup, and the engagement model to establish and operate a highly matured center. We also identify all critical success factors and define a comprehensive implementation plan to set up the center.

Designing the global center end-to-end

Portfolio Analysis

Evaluate which teams can be seeded in global delivery centers leveraging the portfolio analysis framework

Location Assessment

Analyze specific geographies to determine the best suited locations for the identified portfolio

Project Plan

Develop a detailed action plan for operational readiness, including identification of stakeholder, RACI matrix, risks, dependencies, mitigation strategies, etc.

Financial Model

Assist in financial modelling using scenarios and make decisions based on growth plans of the global center

Charter and Reporting Structure

Define the charter for the global center and outline the organization reporting structure

Implementation Phase

We help set up the GCoE end-to-end to operate at high maturity and optimized cost.

Establishing a world class global center

Entity Incorporation

Incorporation of the legal entity | SEZ registration

Facility Management

Microsite analysis | Realty partner finalization and temporary site identification | Permanent site build out

HR & Branding

Policies formalization | Formalization of C&B and bands/levels | Center head hiring | Recruitment process setup and operations | Branding activities

Legal

Employee & Partner Contracts | Compliance & audits

KT & Global Center Strategy

Knowledge transfer | Transition Management | Balanced scorecard to measure global center performance

Service Partners

Identification of service partners such as HR, legal, admin, etc. | Contract negotiation

Governance

We define the governance model for the newly set up center till it stabilizes and scales. We also conduct periodical reviews to monitor progress, identify risks, and define mitigation plans.

Defining governance charter for the world class global center

Zinnov will bring in a pool of experts who can advise the GCoE leadership and also assist in enabling the center to reach stabilization and subsequently scale

Charter & Reporting Structure

Assess progress of the global center Performance metrics measured:

Ecosystem partnerships
Interaction between India and US teams
Product ownership structure

Recommend interventions to resolve identified challenges

HR

Understand center’s progress and challenges faced Global center’s performance measured on:

Talent acquisition
Time to productivity
Onboarding
Employee engagement

Recommend interventions to address challenges

Facility

Understand facility’s challenges Global center’s performance measured on:

Facility operation costs
Quality of facilities

Conduct monthly on-the-ground facility audits Perform regular security audits

Legal

Understand legal challenges Global center’s performance measured on:

Compliance
Ethics complaints

Handle any policy-related issues with employees Review key contracts and design new contracts