Global Center Setup

The R&D landscape has evolved, with certain geographic locations being advantageous to lead global services delivery. In today’s business environment, building an agile, lean, and innovative organization is top of the mind for business leaders as compared to costs. Another draw for setting up a global center is the opportunity to connect with and possibly partner with disruptors and other technology players in the ecosystem, making way for co-innovation.

Zinnov has a decade and a half of experience in designing, setting up, and program managing global centers end-to-end for many an organization. From pre-design phase to defining the charter and governance of the global center, to implementing it and stabilizing it to full-fledged operations in the targeted geographic location, we help set it up in accelerated time, with lowered overhead risks and operational costs, with complete flexibility to scale continuously.

Business Case Creation
GIC Blueprint
Implementation Phase
Governance

How does globalization impact the business? What is the value that global centers can add to the HQ? Which business function should lead the globalization charter? What is the right time to expand global operations with minimal impact to customers? Which is the optimal model for globalization – BOT/Captive/other? We help our clients answer these pertinent questions and work with them to make a strong business case to justify setting up a global center in a specific geographic location.

Making a case for setting up a global center

COST SAVINGS

Cost savings from GIC is potentially higher than working with third-party Service Providers with large onsite teams

BETTER TALENT

GICs are able to create a better branding and positioning within the talent ecosystem, enabling them to attract better talent and also maintaining low attrition

EASY SETUP

GIC setup process has become very easy and straightforward due to the presence of large partner ecosystem ex. legal advisory, finance process management, regulatory compliance/audit firms, etc.

ECOSYSTEM BENEFITS

Partnership with start-ups and other technology players, and IT vendors already present in the ecosystem, allows co-innovation

ADDITIONAL BENEFITS

GICs have rapidly matured to take end-to-end ownership and play a significant role in driving value and additional benefits like tapping into the local market opportunities

CHEAPER FASTER BETTER
We assist our clients in charting out the complete GIC blueprint which includes the charter, portfolio that would be transitioned to, optimal location for setup, and the engagement model to establish and operate a highly matured center. We also identify all critical success factors and define a comprehensive implementation plan to set up the center.

Designing the global center end-to-end

Portfolio Analysis

Evaluate which teams can be seeded in global delivery centers leveraging the portfolio analysis framework

Location Assessment

Analyze specific geographies to determine the best suited locations for the identified portfolio

Project Plan

Develop a detailed action plan for operational readiness, including identification of stakeholder, RACI matrix, risks, dependencies, mitigation strategies, etc.

Financial Model

Assist in financial modelling using scenarios and make decisions based on growth plans of the global center

Charter and Reporting Structure

Define the charter for the global center and outline the organization reporting structure
We help set up the GIC end-to-end to operate at high maturity and optimized cost.

Establishing a world class global center

Entity Incorporation
Incorporation of the legal entity |SEZ registration

Facility Management
Microsite analysis |Realty partner finalization and temporary site identification |Permanent site build out

HR & Branding
Policies formalization |Formalization of C&B and bands/levels |Center head hiring |Recruitment process setup and operations |Branding activities

Legal
Employee & Partner Contracts |Compliance & audits

KT & Global Center Strategy
Knowledge transfer |Transition Management |Balanced scorecard to measure global center performance

Service Partners
Identification of service partners such as HR, legal, admin, etc. |Contract negotiation
We define the governance model for the newly set up center till it stabilizes and scales. We also conduct periodical reviews to monitor progress, identify risks, and define mitigation plans.
Defining governance charter for the world class global center

Zinnov will bring in a pool of experts who can advise the GIC leadership and also assist in enabling the center to reach stabilization and subsequently scale
Charter & Reporting Structure

Assess progress of the global center

Performance metrics measured:

Ecosystem partnerships

Interaction between India and US teams

Product ownership structure

Recommend interventions to resolve identified challenges
HR

Understand center’s progress and challenges faced

Global center’s performance measured on:

Talent acquisition

Time to productivity

Onboarding

Employee engagement

Recommend interventions to address challenges
Facility

Understand facility’s challenges

Global center’s performance measured on:

Facility operation costs

Quality of facilities

Conduct monthly on-the-ground facility audits

Perform regular security audits
Legal

Understand legal challenges

Global center’s performance measured on:

Compliance

Ethics complaints

Handle any policy-related issues with employees

Review key contracts and design new contracts
*Project Management Office

How does globalization impact the business? What is the value that global centers can add to the HQ? Which business function should lead the globalization charter? What is the right time to expand global operations with minimal impact to customers? Which is the optimal model for globalization – BOT/Captive/other? We help our clients answer these pertinent questions and work with them to make a strong business case to justify setting up a global center in a specific geographic location.

Making a case for setting up a global center

COST SAVINGS

Cost savings from GIC is potentially higher than working with third-party Service Providers with large onsite teams

BETTER TALENT

GICs are able to create a better branding and positioning within the talent ecosystem, enabling them to attract better talent and also maintaining low attrition

EASY SETUP

GIC setup process has become very easy and straightforward due to the presence of large partner ecosystem ex. legal advisory, finance process management, regulatory compliance/audit firms, etc.

ECOSYSTEM BENEFITS

Partnership with start-ups and other technology players, and IT vendors already present in the ecosystem, allows co-innovation

ADDITIONAL BENEFITS

GICs have rapidly matured to take end-to-end ownership and play a significant role in driving value and additional benefits like tapping into the local market opportunities

We assist our clients in charting out the complete GIC blueprint which includes the charter, portfolio that would be transitioned to, optimal location for setup, and the engagement model to establish and operate a highly matured center. We also identify all critical success factors and define a comprehensive implementation plan to set up the center.

Designing the global center end-to-end

Portfolio Analysis

Evaluate which teams can be seeded in global delivery centers leveraging the portfolio analysis framework

Location Assessment

Analyze specific geographies to determine the best suited locations for the identified portfolio

Project Plan

Develop a detailed action plan for operational readiness, including identification of stakeholder, RACI matrix, risks, dependencies, mitigation strategies, etc.

Financial Model

Assist in financial modelling using scenarios and make decisions based on growth plans of the global center

Charter and Reporting Structure

Define the charter for the global center and outline the organization reporting structure

We help set up the GIC end-to-end to operate at high maturity and optimized cost.

Establishing a world class global center

Entity Incorporation

Incorporation of the legal entity | SEZ registration

Facility Management

Microsite analysis | Realty partner finalization and temporary site identification | Permanent site build out

HR & Branding

Policies formalization | Formalization of C&B and bands/levels | Center head hiring | Recruitment process setup and operations | Branding activities

Legal

Employee & Partner Contracts | Compliance & audits

KT & Global Center Strategy

Knowledge transfer | Transition Management | Balanced scorecard to measure global center performance

Service Partners

Identification of service partners such as HR, legal, admin, etc. | Contract negotiation

We define the governance model for the newly set up center till it stabilizes and scales. We also conduct periodical reviews to monitor progress, identify risks, and define mitigation plans.

Defining governance charter for the world class global center

Zinnov will bring in a pool of experts who can advise the GIC leadership and also assist in enabling the center to reach stabilization and subsequently scale

Charter & Reporting Structure

Assess progress of the global center

Performance metrics measured:

Ecosystem partnerships
Interaction between India and US teams
Product ownership structure

Recommend interventions to resolve identified challenges

HR

Understand center’s progress and challenges faced

Global center’s performance measured on:

Talent acquisition
Time to productivity
Onboarding
Employee engagement

Recommend interventions to address challenges

Facility

Understand facility’s challenges

Global center’s performance measured on:

Facility operation costs
Quality of facilities

Conduct monthly on-the-ground facility audits

Perform regular security audits

Legal

Understand legal challenges

Global center’s performance measured on:

Compliance
Ethics complaints

Handle any policy-related issues with employees

Review key contracts and design new contracts