Roundtable

Gen AI Transforming BFSI: Innovations in Personalization, Efficiency, and Customer Experience

REGISTRATION CLOSED
Thursday, February 22, 2024
03:00 PM - 06:30 PM (Followed by Cocktails and Dinner)
Hilton London Bankside

Hosted by Zinnov in association with Hexaware

HEXAWARE

REGISTRATION CLOSED

Banking, Financial Services and Insurance companies are looking to leverage and harness the power of Generative AI to improve customer experience, drive operational efficiency and increase workforce productivity.

The banking industry meanwhile seems to be just coming out of a mini crisis where storied incumbents like Credit Suisse, First Republic, and SVB collapsed in the first half of 2023. Mid-size banks and regional banks are still in a battle for survival as they manage high interest rates, credit/liquidity risks, and cost optimization. Insurance companies are also navigating high interest rates and inflation, affecting their net-premiums written.

Customers are seeking more personalized experiences aligned to individual goals, behaviours, and preferences.

To stay competitive, banks, financial services companies, and insurers will need to invest in the right technology with a future-proof architecture that enables them to harness the power of the latest tech like Gen AI. This allows them to build solutions to manage credit/liquidity risks, gain customer trust, provide elevated customer experiences, build innovative new products all while optimizing cost and meeting ESG requirements.

In this invitation-only executive event, we bring together veteran BFSI leaders to discuss the current macro-economic environment and learn how executive stakeholders are leveraging technology to navigate these tough times.

How can banks and insurers unleash the power of Data, AI, Generative AI, and APIs to build, automate, integrate, innovate, and scale their architecture, systems, and customer offerings?

Speakers

Chris Skinner
Chris Skinner

Commentator, CEO of The Finanser and best-selling author

Ange Johnson de Wet
Ange Johnson de Wet

Head of Engineering

NatWest

Alexey Gabsatarov
Alexey Gabsatarov

CTO

Kroo Bank

Gagan Bhatia
Gagan Bhatia

CISO

10X Banking

Ricardo Ribelles
Ricardo Ribelles

Regional Director Partners & Alliances, Europe

Backbase

Peter-Jan van de Venn
Peter-Jan van de Venn

VP Global Digital Banking

Mobiquity

Vijaykumar Hegde
Vijaykumar Hegde

Partner

Zinnov

KEY TAKEAWAYS
  • Potential of Gen AI transforming BFSI – use cases and impact
  • Meeting customer expectations through personalised experiences using Generative AI
  • Optimising operations through Gen AI based efficiency and productivity solutions
  • Managing security, compliance, and risk
  • Unlocking innovation amidst the constraints of legacy technology
  • Future-proofing the architecture to achieve scale and realize benefits of Gen AI
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