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In the past five years, India Global Capability Centers (GCC) landscape has undergone a remarkable transformation, evolving from cost-saving outposts to strategic innovation hubs. Today, these centers are not just participating in the global business landscape; they are actively reshaping it.
GCCs are fundamentally altering the technology landscape, emerging as key global hubs for strategic technology operations. Leading organizations are centralizing their tech ecosystems in India, with nearly one-third of their global Engineering activities now based in the country. This shift is particularly evident in sectors like Aerospace, Defense, and Semiconductors, where companies are advancing their Engineering efforts to focus on next-generation platforms, products, and technologies.
The growth in Engineering, Research & Development (ER&D) GCCs is particularly noteworthy. Over the last five years, the setup rate of ER&D GCCs has grown 1.3X faster than the overall GCC setup, highlighting a continued shift towards high-value-add work.
Companies like Hitachi Energy, Temenos, and Micron are at the forefront of this trend, establishing robust ER&D capabilities in India.
The dynamism of India’s GCC ecosystem is characterized by its ability to innovate and adapt. What stands out in this journey is the strategic pivot from operational excellence to value creation. With over 500 centers now dedicated to AI and Machine Learning, India’s commitment to embracing and advancing future-forward technologies is unequivocal.
This AI-driven transformation is reshaping the talent landscape within GCCs. New, cutting-edge roles are emerging across various sectors. In the Software & Internet domain, we’re seeing demand for Azure Experts and Robotics Control Engineers. The Semiconductor industry is seeking Quantum Architects and Advanced Materials Testing Engineers. These roles represent just a fraction of the diverse, high-skill positions now being filled by India’s expanding talent pool, as GCCs engineer solutions for a global market across a wide range of cutting-edge fields.
As GCCs mature, they are addressing the crucial “Value Gap,” exponentially boosting their value delivery. With nearly 50% of GCCs positioned within the Portfolio Hub in the past half-decade, it is a clear indicator of their strategic importance to HQ.
As we look ahead, the challenges are clear but surmountable. GCCs must navigate the complexities of sustaining growth, bridging the value gap, and continuing to innovate while scaling operations. They must also ensure that the value being created is equitably distributed, enhancing not only corporate profits but also contributing positively to India’s socio-economic fabric.
To fully grasp the magnitude of this transformation and its implications for the future, Zinnov and nasscom have collaborated on this comprehensive study, titled, “India GCC Landscape: The 5-year Journey.” This report offers an in-depth analysis of the Indian GCC ecosystem, charting its remarkable evolution, far-reaching impact, and growing global influence.
By examining the intricate interplay of technology, talent, and strategy, this report provides invaluable insights into how India’s GCCs are shaping the future of global business. Whether you’re a business leader, policymaker, or industry analyst, this report is an essential resource for understanding the dynamic forces driving India’s rise as a global innovation hub.
Download the report now and gain a competitive edge in the rapidly evolving landscape of global business operations.
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