Global Capability Center Setup: Strategic Insights on Talent, Location and Cost

Watch the full video diving deep into global workforce planning where, Pari Natarajan, CEO & Co-founder, Zinnov and Amita Goyal, Managing Partner, Zinnov discuss on how to create the best talent and location strategy for a GCC setup. The thought leaders share insights from global talent to AI strategy, location choices, cost, and operational insights across India, Mexico, and beyond.

How is the Talent Landscape for GCC Setup looking like?

1. One of the most prominent strategies for Global Capability Centers (GCCs) revolves around talent. Global companies actively seek the best talent available at an optimal cost, as it is a critical driver of success.
2. The challenge lies not only in balancing the high demand with limited supply of skilled professionals but also in addressing broader needs across sectors.

For instance, private equity firms and their portfolio companies prioritize speed and high-value outcomes, while large enterprises focus on maximizing value creation, often while managing higher levels of risk.

What are the major factors involved in location strategy for a GCC Setup?

1. When it comes to scaling hiring, global leaders must evaluate several critical factors before finalizing a location. The most important considerations include the availability of relevant talent and the long-term scalability of that talent pool.
2. This is followed by the cost of hiring and setting up operations, geopolitical stability, infrastructure readiness, government support, as well as language proficiency and time zone overlap. To better understand why countries such as India, Latin America, and Poland are emerging as preferred destinations for GCC setup, watch the video that explores their strategic advantages.

What are the certain challenges faced by leaders while setting up a GCC?

1. Every vertical ranging from IT/Software and BFSI to Retail- faces its own unique challenges when it comes to setting up and scaling Global Capability Centers.
2. Key concerns include evaluating the integrity and reliability of potential locations, managing a diverse global talent workforce across functions such as R&D, finance, and operations, and leveraging local talent knowledge effectively.
3. For instance, a critical consideration is assessing the benefits of insourcing, especially when transitioning from an outsourcing model, which often involves greater control, enhanced integration with global strategy, and stronger ownership of intellectual property.

Over 23+ years of experience, Zinnov has setup and transformed 200+ GCCs across industries such as Healthcare, Retail, Software & Internet and more.

Reach out to our GCC experts for a one-on-one complementary consulting for your GCC setup.