Navigating COVID-19 Crisis and Emerging Stronger
Zinnov analyzed the impact of COVID-19 across industry verticals using an AHP-driven framework to gauge vertical level impact. The factors evaluated include –
- Shifts in consumer spending as a result of caution
- Supply chain disruption due to impact
- Public health impact
- Existing globalization levels of workforce to ensure continuity
- Digital readiness of the industry’s workforce
The Indian ER&D ecosystem showcased resiliency in the face of uncertainty to ensure continuity of operations, through a multi-pronged approach. This included –
- Formulating robust BCP strategies
- Investing in IT infrastructure to ensure secure work from home
- Enabling agile project management
- Building contextual offerings
- Revamping people and HR policies
This NASSCOM-Zinnov impact analysis report showcases this resiliency through real-world examples where seamless operations were enabled for clients by 11 prominent Indian ER&D Service Providers.
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Summary

Article Name
Resiliency Of The Indian ER&D Ecosystem In The Wake Of COVID-19
Description
COVID-19 brought to focus the resilience of the Indian ER&D ecosystem. Here's a snapshot of how 10 Indian ER&D Service Providers ensured continuity of operations.
Author
Zinnov
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