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Banking on Automation – How RPA is Elevating Customer Experience in the Banking Sector

Banking on Automation – How RPA is Elevating Customer Experience in the Banking Sector

09 Mar, 2022

In this next episode of the Zinnov Podcast – Hyper Intelligent Automation series, Dushan Garg, Engagement Manager, Zinnov, chats with Laura Hendrix, SVP, Director – Robotic Process Automation (RPA) and Process Improvement at First Horizon Bank about how Automation has transformed the Banking industry, not only accelerating growth, but changing the very nature of customer experience. Laura explains how the pandemic has streamlined the functions performed by Automation and made banking more personal. Through anecdotes, she details her career in Automation and how learning and curiosity should be key.

She also touches upon how talent can stay relevant alongside Automation, the current need for upskilling and reskilling, especially as technology adoption accelerates, and how Automation will be key in delivering customer, partner, and employee experience. Listen to this episode for the answers to these relevant questions.