The Anatomy of Trust: How Lowe’s India Built Global Scale

16 million customers walk into Lowe’s stores every week.

At that scale, small decisions have very large consequences. Inventory, supply chains, store systems, customer experience — everything has to work together seamlessly.

Our guest today is Ankur Mittal, who leads technology for one of the world’s largest home improvement companies.

Ankur oversees technology across omnichannel platforms, enterprise architecture, infrastructure engineering, and AI-led transformation — shaping the systems that power millions of customer interactions every week.

In this episode of GCCs Unfiltered, Nitika Goel speaks with Ankur about what it really takes for teams to move from execution to influence — building trust, scaling leadership, and staying relevant as technology and business continue to evolve.

Tune in now.