Why a US Healthcare Enterprise Chose India to Set Up Its GCC

When you’re building a Global Capability Center, speed, talent, and execution matter. During the height of the pandemic, when most businesses were just trying to survive, agilon health made a bold move. They decided to establish their GCC in India.

The board approved the initiative despite the challenging environment, with one clear goal: to accelerate their global operations and technology capabilities. What made this work?

Zinnov as their partner. And the speed was remarkable, from setup to full incorporation, the entire process took just 120 days.

The Partnership with Zinnov That Made It Happen

The first and most important tangible outcome for us was actually setting up the office, getting it incorporated, getting it all through the process. And that was in four months- in the middle of the second wave of COVID. This is where we see Zinnov in action. We see Zinnov as an extension of our company, they are the best.– Girish Venkatachaliah, CTO at agilon health

That kind of seamless collaboration is rare. It’s what made the difference during a time when getting anything done was complicated.

Why did India Make Sense for GCC Setup?

• agilon health tapped into India’s deep talent pool of STEM graduates and technology professionals to build a robust engineering and operations hub.
• The center now builds scalable data pipelines that support agilon health’s physician partnerships, improving revenue and claims management for their US operations.
• Essentially, they created a technology hub that delivers digital health and data-driven solutions, all while supporting their core US business.

A GCC isn’t just about cost savings or hiring more people.

Done right, it accelerates growth, builds lasting technology capabilities, and positions your company for long-term success with an AI-first strategy.

Zinnov has enabled 220+ GCC setups and supported the hiring of 250,000+ professionals for Fortune 2000 and mid-market enterprises globally. We partner with enterprises to build, run, operate, and transform GCCs end-to-end, integrating market entry, center setup, capability buildout, and talent scale-up into a single, outcome-driven model.

If you’re thinking about how a GCC could work for your organization, let’s talk.