GCC Workplace & Facilities Operations Leader

No. of Positions

01

Experience

• 15+ years of experience in facility management / workplace operations, with at least 5+ years in a leadership role.
• Strong background with global real estate/facility management organizations such as JLL, CBRE, Cushman & Wakefield, Sodexo, coworks, smartworks etc.
• Proven track record in multi-location facility management including transport, food services, and workplace operations.
• Experience in vendor governance, cost optimization, and operational excellence.
• Experience in managing large teams and cross-functional stakeholders.
• Excellent problem-solving, decision-making, and organizational skills. Strong financial acumen with the ability to manage budgets and cost control
• MBA/Engineering/Facilities Management/Hotel management background preferred.

Job Overview

We are seeking a highly experienced and strategic Director – Operations & Facility Management to lead workplace operations across multiple locations. This leader will be responsible for overseeing facilities, transport, meal management, and workplace services, ensuring operational excellence and efficiency. The role requires strong partner/vendor management, governance, and client interfacing, with the ability to align workplace operations with organizational goals while creating a world-class employee experience.

Job Responsibilities

1. Leadership & Strategy

• Develop and execute the workplace operations and facilities strategy across all locations.
• Lead and mentor a high-performing operations team, fostering a culture of service excellence and continuous improvement.
• Align workplace operations with business objectives, ensuring scalability, sustainability, and efficiency.

2. Facilities & Workplace Operations

• Drive seamless workplace services covering transport, meal programs, security, and other employee support functions.
• Drive seamless workplace services covering transport, meal programs, security, and other employee support functions.
• Ensure compliance with statutory regulations, health and safety standards, and corporate policies.

3. Vendor & Partner Management

• Manage external facility partners, service providers, and vendors (e.g., catering, transport, housekeeping, engineering).
• Negotiate contracts, monitor SLAs/KPIs, and ensure cost-effective, high-quality service delivery.
• Build strong strategic partnerships with global real estate/facility management firms.

4. Governance & Efficiency

• Implement governance frameworks, operational policies, and reporting mechanisms to ensure transparency and accountability.
• Monitor budgets, optimize operating costs, and drive process improvements.
• Introduce technology-led solutions (digital workplace tools, automation, analytics) to improve efficiency and employee satisfaction.

5. Stakeholder & Client Engagement

• Serve as the primary interface with internal leadership and external clients on workplace and facility management matters.
• Partner with HR, IT, Finance, and business leaders to create integrated workplace experiences.
• Build trust-based relationships with clients and stakeholders through proactive communication and governance.

Desired Skills

• Strong Operational Rigor
• Client-focused with strong relationship-building skills
• Ability to balance efficiency with employee experience
• High resilience and agility in dynamic environments
• Passion for sustainability, technology adoption, and continuous improvement