Shared Services are no longer internal Service Providers, but a strategic partner. The evolution of Shared Services from being a siloed business unit to driving collaboration, agility, and innovation is giving rise to multi-functional Global Business Services (GBS) organizations, or GBS 2.0.
This evolution is further being catalysed with modern technologies and a massive wave of digitization. Today, GBS organizations are at a crossroads, where they are faced with numerous challenges, alongside unique opportunities. To be able to overcome the challenges and tap into the opportunities, GBS organizations will need a bold vision and should be anchored on 5 key pillars.
PORTFOLIO ALLOCATION
1
GLOBAL CENTERS OF EXCELLENCE
2
HYPER INTELLIGENT AUTOMATION
3
INTRAPRENEURIAL LEADERS
4
INNOVATION PIPELINE
5
To get access to our insights on the challenges, opportunities, and the vision that will propel GBS organizations to transform into GBS 2.0, download our latest POV
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HOW CAN GBS ORGANIZATIONS TRANSFORM INTO GBS 2.0?
If you are interested to participate in our research on GBS organizations or would like to understand in detail our offerings to empower and transform existing GBS organizations, reach out to us at info@zinnov.com
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