The rate of growth of the BPO sector has made the seemingly infinite number of knowledge workers available in India a hot commodity.
1. Employees are able to take advantage of the gap between supply and demand by hopping between jobs to get a 20 – 30% pay rise each time.
2. Many graduates in India have joined the BPO industry due to the high pay structure. However, many of them find the job not intellectually challenges and move to other industries of their choice.
3. Due to the nature of the job and the technology involved, it is very easy to measure the productivity of the employees in the BPO industry. The constant monitoring creates a very stressful environment and might be a reason for high attriton rates.