Attrition at senior management levels affects the productivity of Captive centers

The average tenure of a country manager at captive centers in India seem to be reducing based on a few data points in the last few months.

Whenever there is a transition at the top, the senior management team in the US has to get involved to ensure smooth transition. This involves multiple trips to India and a number of late night phone calls. The hidden cost involved in this process is very high.

Captive centers should consider the country manager transition as one of the biggest Business continuity risk and have appropriate systems and structure in place to mitigate this risk.

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