Shared Services are no longer internal Service Providers, but a strategic partner. The evolution of Shared Services from being a siloed business unit to driving collaboration, agility, and innovation is giving rise to multi-functional Global Business Services (GBS) organizations, or GBS 2.0.
This evolution is further being catalysed with modern technologies and a massive wave of digitization. Today, GBS organizations are at a crossroads, where they are faced with numerous challenges, alongside unique opportunities. To be able to overcome the challenges and tap into the opportunities, GBS organizations will need a bold vision and should be anchored on 5 key pillars.
Read how Global Business Services (GBS) organizations are redefining enterprises in their 2.0 avatar, with agility, speed, and
Download our comprehensive location analysis report on the top hotspots of the world to set up a Center of Excellence (CoE).
Intelligent Automation (IA) has disrupted the BPO industry across the value chain, with both horizontal processes and
The BPO industry's transformational journey has put the spotlight on Intelligent Automation and all its benefits for BPO players
Intelligent Automation is revolutionizing functions and processes across the BPO value chain - across both business functions and
If you are interested to participate in our research on GBS organizations or would like to understand in detail our offerings to empower and transform existing GBS organizations, reach out to us at firstname.lastname@example.org