Scott Merritt, Vice President, Global Head of Automation & Marketing, Jacada, shares valuable insights on Customer Service RPA, its various use cases, and implementation challenges.
Why are organizations tightrope walking through their RPA journeys? What are the inherent challenges of implementing RPA? How can organizations scale their RPA initiatives?
Robotic Process Automation has become mainstream and many organizations are increasingly deploying them. What are the RPA trends that will shape enterprises?