Tag: customer service automation
Customer Service RPA: Human-Robot Collaboration Best Practices (Part 2)
Scott Merritt, Vice President, Global Head of Automation & Marketing, Jacada, shares valuable insights on Customer Service RPA, its various use cases, and implementation challenges.
Customer Service Automation: Human-Robot Collaboration Best Practices (Part 1)
An insightful interaction with Scott Merritt of Jacada, on the current state, and future of Customer Service Automation, and the best practices in human-robot collaborations.