Companies need to build resiliency towards global macro-economic issues, industry-specific developments and organizational challenges by ensuring that their business processes are agile and dynamic. Any enterprise that is not able to constantly adapt their operating models and evolve business processes with shifts in market dynamics faces an existential threat. Hence, business process management (BPM) teams within enterprises are central to help companies thrive and have a successful future.

Technologies are getting infused in business processes which is leading to the convergence of the BPM and IT function in companies. There is increasing reliance on technology teams to help reimagine, and reengineer business processes based on business needs. This is where Automation, and more specifically Low Code technologies are being leveraged in an effective manner and are getting prioritized over other modern technologies. In fact, as per Zinnov’s latest CXO survey, 64% of respondents, indicated that they had ‘high’ focus on the technology, ranking it as the top priority as part of digital transformation charters at enterprises.

Traditionally, enterprises have focused on deriving value by reducing costs and increasing efficiency. In recent years, the focus of BPM teams has shifted towards enhancing experience for all stakeholders – customers, employees and partners. Low Code platforms are being leveraged in building Systems of eXperience (SOX) applications that can power these ‘integrated experience outcomes’.

‘High Performance Low Code’ can deliver on this promise of SOX given the capabilities around pixel perfect UX, self-healing feedback loops, operational analytics, and AI-powered health checkups transparent governance, among others. Leveraging powerful low code platforms with these capabilities, organizations can deliver immersive customer experiences, brilliant web and mobile workforce apps, partner portals, and operational dashboards to support processes of various complexities.

Key Discussion Areas

  • New-age BPM shifting focus from efficiency and productivity to stakeholder experience
  • Automation technologies delivering ‘integrated experience outcomes’ and ‘dynamic configurable workflows’ for customers, employees and partners
  • High Performance Low Code turbocharged through tech-fueled innovation with superior UX, cross-channel capabilities including mobile, predictive analytics, etc.
  • High Performance Low Code platforms leveraged in building Systems of eXperience (SOX) applications to fulfil business outcomes of the future

Speakers

Krishnakumar Gangaatharan

Krishnakumar Gangaatharan

Country Head, Solution Architects

OutSystems India

Prankur Sharma

Prankur Sharma

Principal – Automation/AI

Zinnov

Dushan Garg

Dushan Garg

Global Hyper Intelligent Automation Lead

Zinnov

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