The digital adoption and readiness of enterprises has played a defining role in the effectiveness of their Covid-19 response measures. Digital Transformation plans are being accelerated across organizations as they prepare for post-Covid recovery and growth. Automation is poised to be at the centre of these digital transformation initiatives as an important catalyst for immediate response and recovery measure as well as a key component of redrawn business strategies and growth plans.
While most enterprises have already embarked on their automation journeys in some form or shape, the approach to automation needs a fresh look to make sure that it aligns with the current business objectives – short-term and long-term. The role of automation in the new normal is expected to move rapidly from being just an enabler of efficiency outcomes to being at the core of delivering holistic customer and employee experiences.