Today, RPA (Robotic Process Automation) is one of the most powerful strategic tools in the arsenal of CXOs that is helping transform enterprises and move towards a future of efficiency, customer centricity and better risk management. The segment has evolved to Hyper Intelligent Automation (HIA), a more holistic approach with focus on use-case discovery, intelligent document processing, workflow integration, and use of AI along with RPA. The global enterprise spend on HIA has been growing rapidly and will cross $40 billion by 2025.
Over 75% of the Fortune 250 enterprises have already initiated their HIA journeys. However, the path of scaling HIA programs has not been easy for a number of these companies, with challenges around ownership and accountability of initiatives, long deployment cycles, and realization of ROI to name a few.