Customer Service Automation: Human-Robot Collaboration Best Practices (Part 1)

An insightful interaction with Scott Merritt of Jacada, on the current state, and future of Customer Service Automation, and the best practices in human-robot collaborations.

RPA Trends And Market Analysis

A snapshot of the latest RPA trends and market insights that will shape the future of technology and businesses by driving cost and strategic benefits

Smart Appliances : Whitepaper

The whitepaper discusses the Disruptions, Proliferation and Challenges in the Smart Appliances Industry

Why API strategy matters

About the author: Siddharth Jhawar is a Management Consultant at Zinnov with the Engineering Excellence team.

Emerging Automotive Silicon Valley of Middle East — Israel

Waze, TowerSec, Mobileye, Softwheel, Argus, Redbend, Cognitens and many more sensational new age automotive startups, are all based out of Silicon Valley.

Moving Towards being a XaaS enterprise

About the author: Vivek Gupta is a Management Consultant at Zinnov with the Engineering Excellence team.

Conversations Wars (Part 2) — What does the future look like?

Continued from Part 1 of the Conversations Wars series which talks about the overall landscape of conversational products and the higher…

The AI push to CRM: Why AI is a major driver for next phase of growth in CRM market

AI or Artificial Intelligence needs no introduction. Thousands of research articles, blogs, and papers have been published on the…

Captive vs Service Provider : A Zero Sum Game?

About the author: Sidhant Rastogi is a Partner at Zinnov and leads the Global Engineering Service Provider practice.

Account Strategy

A medium sized Service Provider with large capabilities in Telecom and Big Data