Customer Service RPA: Human-Robot Collaboration Best Practices (Part 2)

Scott Merritt, Vice President, Global Head of Automation & Marketing, Jacada, shares valuable insights on Customer Service RPA, its various use cases, and implementation challenges.

Customer Service Automation: Human-Robot Collaboration Best Practices (Part 1)

An insightful interaction with Scott Merritt of Jacada, on the current state, and future of Customer Service Automation, and the best practices in human-robot collaborations.

Why Gdansk Is The Next IT Talent Hub To Look Out For

Gdansk is Poland’s hidden gem with an abundance of IT talent. What are the factors conducive to propel this talent onto the globalization radar?

The New-Age Talent Strategies For A Never Normal Economy

A brief account of the various new-age talent strategies organizations adopt to stay ahead in the talent game, in an age where talent is becoming the core of sustainable businesses.

Why Your RPA Strategy Is Failing

Why are organizations tightrope walking through their RPA journeys? What are the inherent challenges of implementing RPA? How can organizations scale their RPA initiatives?

What Is Digital Dexterity? How Is It Gaining Momentum?

An excerpt from a panel discussion at Zinnov Confluence on the importance of Digital Dexterity, and how organizations are enhancing it.

Berlin – The AI Talent Hotspot in Europe

With numerous factors like Federal funding, digital initiatives, and collaborations with academia, playing to Berlin’s advantage, the city is emerging as an AI Talent hotspot in Europe.

Why GCoE Accelerator Is The Perfect Scale Fast, Fail Fast Mechanism

Discover how the Global Center of Excellence (GCoE) Accelerator model helps companies build and rapidly scale their global delivery presence in a global location.

The Road Ahead For RPA: Trends That Will Shape Enterprises In 2019

Robotic Process Automation has become mainstream and many organizations are increasingly deploying them. What are the RPA trends that will shape enterprises?

Infrastructure Use Cases Of A Digital Workplace

Workplaces are getting a digital makeover to augment productivity, security, and flexibility. What are some of the infrastructure use cases of digital workplaces that are being rapidly adopted by companies? What are the technologies that are steering the future of work?