Customer Service Automation: Renaissance of Human-Robot Collaboration Part-1

Customer Service Automation: Human-Robot Collaboration Best Practices (Part 1)

An insightful interaction with Scott Merritt of Jacada, on the current state, and future of Customer Service Automation, and the best practices in human-robot collaborations.

Global Centers of Excellence (GCoE

Why GCoE Accelerator Is The Perfect Scale Fast, Fail Fast Mechanism

Discover how the Global Center of Excellence (GCoE) Accelerator model helps companies build and rapidly scale their global delivery presence in a global location.

Private Equity firms

Private Equity Firms And The Vendor Management Conundrum (Part II)

Private Equity firms look out for cost optimization techniques for their portfolio companies. How does a consolidated vendor management system help? Here’s how.

Private Equity firms

Private Equity Firms And The Vendor Management Conundrum (Part I)

Private Equity firms face a conundrum of an inefficient vendor management system. What are the challenges faced by the PE firms in vendor management? Is there a solution to optimize this relationship?