Customer Service Automation: Human-Robot Collaboration Best Practices (Part 1)

An insightful interaction with Scott Merritt of Jacada, on the current state, and future of Customer Service Automation, and the best practices in human-robot collaborations.

The Platform Playbook: How To Create A Successful Platform

How can organizations build successful platforms? How will platformization help accelerate businesses in the digital age? Here’s our playbook to build a successful platform.

How Platform Play Is Powering Business Acceleration In The Digital Age

Every business is transforming into a platform-led business. But how will platform play power business acceleration in the digital age? What are the strategies that companies need to adopt to become platform-first businesses?

So, You Think You Can Innovate? (Part II)

There are many GCoE innovation programs. But there exist certain operational challenges that need to be addressed for them to be a success.

So, You Think You Can Innovate? (Part I)

There are plenty of GCoE innovation programs. However, there exist certain challenges that are a function of global and local leadership involvement. How to turn them into opportunities?

Why Do I Need Product Management Again? A Case For Product Management In Indian GICs

Product management plays a pivotal role by acting as the intersection between engineering, the business, and the customer. But why are GICs not focusing on the growth of the PM function?

The Changing Face Of The Finance Function: An India GIC Perspective

The Finance function in India GICs is evolving and navigating through disruptions. Is this a good thing or something to be worried about?

Emerging Automotive Silicon Valley of Middle East — Israel

Waze, TowerSec, Mobileye, Softwheel, Argus, Redbend, Cognitens and many more sensational new age automotive startups, are all based out of Silicon Valley.

Business Continuity Planning

BCP is fast becoming an important consideration for organizations