Category: Engineering-Trending
Customer Service Automation: Human-Robot Collaboration Best Practices (Part 1)
An insightful interaction with Scott Merritt of Jacada, on the current state, and future of Customer Service Automation, and the best practices in human-robot collaborations.
Let’s Talk Change! Change Communication Through R&D Transformation
For the success of Global Engineering Transformation, change communication is key. It is an approach to communicate change in an organization in an effective manner.
Managed Hosting Services: The Players, The Trends, The Future
From the evolution of Managed Hosting Services to the players in the space, the trends that shape the market, and the way forward, we explore it all here.
Moving Towards being a XaaS enterprise
About the author: Vivek Gupta is a Management Consultant at Zinnov with the Engineering Excellence team.
Conversations Wars (Part 2) — What does the future look like?
Continued from Part 1 of the Conversations Wars series which talks about the overall landscape of conversational products and the higher…
The AI push to CRM: Why AI is a major driver for next phase of growth in CRM market
AI or Artificial Intelligence needs no introduction. Thousands of research articles, blogs, and papers have been published on the…
Conversations Wars (Part 1)— the fight for the right product!
About the author: Vignesh Balagopalakrishnan is a Management Consultant at Zinnov who works with the Engineering Excellence team…
CRM Software Company
Setting up their first global center to leverage high quality talent available in Indian ecosystem