GEIP : Automotive Startup Report

An in-depth overview on disruptions in technology, business models and value chain of the Automotive industry.


Public Cloud Market Landscape : India

India presents a lucrative market for Global Technology MNCs and spend would touch USD 10 Bn by 2020


Global In House Center evaluation metrics

Analysis metrics for value evaluation of Global in House Center


Zinnov Zones for IoT Technology Services

Zinnov Zones For Internet of Things Technology Services


Zinnov Zones for Digital Technology Services

Zinnov Zones for Digital Technology Services


Executive Summary-Talent Report

INDIA MNC R&D TALENT POOL STUDY
Executive Summary-2016


OPERATIONS COST BENCHMARKING – January 2016


The R&D landscape in India has undergone a tremendous shift in the past decade. This transformation can be attributed to a growing niche skill base, vibrant innovation ecosystem, a stronger government that has enabled MNCs to increase the value proposition to the HQ without compromising on cost arbitrage.

Zinnov launched the Operations Cost Benchmarking study for the 8th year in 2015. The study benchmarks the operations costs of MNC R&D centers relative to their peers and provides detailed insights into the expenditure and cost optimization initiatives by R&D centres.

Global R&D Service Provider Ratings 2015

Global R&D Service Provider Ratings 2015


Tech Jugaad


India is home to a substantial base of SMBs, who contribute massively to the economy. A significant number of these SMBs are already Tech-Ready. Led by digital enablers, SMBs are witnessing disruptions across four key business levers – Customer Targeting and Engagement, Operational Excellence, Workforce Enablement and Supply Chain Management. However, SMBs face several basic challenges in their IT adoption lifecycle. Solving these SMB challenges would result in an Exponential Impact on the India economy. Confluence of Challenges in Conventional Technology interspersed with Rapid IT Consumerization has led to the evolution of Tech Jugaad.

Software Modernization for the Digital Economy


Software landscape is changing dynamically with the emergence of new age companies. ISVs need to adapt to the changing software landscape. Constant customer and market feedback is leading to rapidly changing product requirements.

Product Engineering Services Trends Q2


Product Engineering Services Trends Q2

Personalization and gamification of entertainment services


The rapid proliferation of mobile devices and rise of multi- digital channels has disrupted the content distribution and consumption cycle, thereby creating a dynamic business environment for all media and entertainment players. The present operating landscape is driven by customer preferences and marks the advent of a new approach for customer interactions, powered by unique customer experiences through technology and data driven personalization.

Next Generation Cloud Platforms


We at Zinnov strive to be thought leaders in the Global Technology Landscape. The way of doing business has been constantly changing and evolving through the periods of history, the current period marks a paradigm shift in business practices and processes.

In a globalized 21st century the challenges presented to an enterprise and enterprise software technology firms today are extremely testing. We are entering an era of new realities of complex cloud platforms. It is becoming critical to decide core from context and decide on the right approach to build cloud platforms. We at Zinnov, have been closely following the technology space and have invested multiple years to track this shift in business practices and processes.

G500 R&D Spending 2014


R&D investment for G500 companies was 614 Billion for FY2014. The number of Billion dollar club members in the Global 500 R&D spenders has increased though the share of R&D spending has not seen any significant change.

Enterprise Digital Workflows


The advent of modern technologies like IoT, mobility and analytics has fundamentally changed the way enterprises work. Zinnov explores some unique examples that capture this paradigm shift.

Enterprise Digital Labs


A Digital Enterprise is one that leverages customer, contextual and enterprise data and use new-age technologies to drive exponential business impact. To facilitate digital transformation, enterprises are increasingly setting up Digital Labs/Hubs in geographies with rich product capabilities, such as the Bay Area (US) and Bangalore (India).

Building a DevOps Organization


DevOps provides competitive advantage to businesses through faster time to market by breaking down silos between business, development, testing and operations. They combine the Development and Operations teams leveraging automation of processes to enable rapid release cycles.

Animation Skills Landscape


India and China are the two fastest growing economies among the countries studied driven by their large young working population. Meanwhile, India is the lowest cost destination for scalable high quality 3D CGI talent pool among the countries studied.

Benefits of STPI and SEZ schemes in India

Zinnov examines the benefits and points of distinction between setting up offshore entities in STPI and SEZ locations in India.


Software Technology Parks of India ( STPI) and Special Economic Zones (SEZ ) provide various benefits to global multinational corporations that want to set up an offshore entity in India. They provide for various tax incentives and simplified processes to help ease the transition during globalization. The report analyzes the nuances of the STPI and SEZ schemes in detail and examines the pros and cons of each.

Global R&D Service Provider Ratings 2014:

GSPR is an annual study to assist business leaders spearheading global engineering initiatives make right decisions.


The study estimates the overall addressable R&D globalization and services opportunity at $170 Billion as of 2014. Currently only $55 Billion of this opportunity is addressed globally. India’s share of the addressed market is 33% with in-house R&D centers contributing $11.3 Billion worth of services to their parent companies. The study finds that the Engineering services landscape is undergoing rapid shifts from the perspective of range and nature of services. The global outsourced Engineering services market currently stands at $26 Billion with players from US, Europe and India having an almost equal share. Indian service providers lead the pack amongst the global service providers. As of 2014 the Indian service providers deliver $6.9 Billion worth of services which is 27% of the addressed outsourced services market. The study estimates that by 2020 the Indian outsourced ER&D services market will reach $15 Billion growing at a CAGR of 13%. This growth will be primarily driven by addressing the increasing demand for embedded systems and software needs across all verticals. Zinnov’s annual Global Service Provider Rating is an exhaustive exercise that covers over 50 companies in the ER&D space. The participants were analyzed across key parameters like Human capital, product development capabilities, financials, ecosystem linkages, infrastructure & innovation / IP creation, their non-linear strategy, lab infrastructure and customer relationships. The analysis process involved data collection from participating companies, interviews with end customers, and inputs from domain experts.

Smart Cities

Zinnov released a POV identifying 100 potential Indian cities that can be transformed into smart cities by 2020.


Our research indicates that by 2020, nearly 17% of the world’s young population would reside in India. The working population is the primary driving factor contributing to the rise of urban population by more than 1.23 times by 2020. Large scale urban population is posing a significant challenge in terms of accommodating the infrastructure requirements of such an expanding population. Governments across the world are addressing these challenges by investing in Smart Cities. These initiatives have multiple long term benefits.

Our report provides a point of view on how the development of Smart cities represents a phenomenal opportunity for technology companies. It provides a view on a select group of 100 Indian cities which are most suitable for the transformation as well as the ecosystem initiatives required to undertake this journey.

Enterprise Digital Labs

International Enterprises are increasingly looking to set up innovative digital labs in geographies with rich product development capabilities.


A Digital Enterprise is one that leverages customer, contextual and enterprise data and use new-age technologies to drive exponential business impact. Zinnov recommends a four step for all traditional enterprises undertaking the digital transformation journey.

  1. Build Digital Knowledge
  2. Define Digital Priorities
  3. Establish Organizational readiness
  4. Implement incrementally and iteratively

Zinnov has identified four key dimensions to enable the digital transformation journey namely :

  1. People
  2. Process
  3. Technology
  4. Ecosystem

Our report examines how companies are increasingly looking to set up digital labs and centers of excellence to take the next big leap on the digital transformation endeavor.Smart CitiesAbstract:

Zinnov released a POV identifying 100 potential Indian cities that can be transformed into smart cities by 2020.
Description:

Our research indicates that by 2020, nearly 17% of the world’s young population would reside in India. The working population is the primary driving factor contributing to the rise of urban population by more than 1.23 times by 2020. Large scale urban population is posing a significant challenge in terms of accommodating the infrastructure requirements of such an expanding population. Governments across the world are addressing these challenges by investing in Smart Cities. These initiatives have multiple long term benefits.

Our report provides a point of view on how the development of Smart cities represents a phenomenal opportunity for technology companies. It provides a view on a select group of 100 Indian cities which are most suitable for the transformation as well as the ecosystem initiatives required to undertake this journey.

STPI and SEZ Schemes for a GIC set up in India

The Government of India introduced Special Economic Zone (“SEZ”) and Software Technology Parks of India (“STPI”) schemes with the objective of providing internationally competitive and hassle free environment for earning foreign exchange, attracting foreign direct investment, generation of employment in India. This document analyzes the highlights and salient features of these schemes.

TastoPhotoGallery

Special Economic Zone (“SEZ”) is a free trade zone approved by the Government where business and trade laws differ from the rest of the country. The SEZ scheme envisages association of private sector with the development of SEZ. The objectives of the zones include: increased trade, increased investment, job creation and effective administration. The economic laws of a SEZ are more liberal than the country’s typical economic laws.

Software Technology Parks of India scheme (“STPI”) is a 100 percent export oriented scheme for the development and export of computer software, including export of professional services using communication links or physical media. This scheme focuses on one sector, i.e. computer software. The scheme integrates the government concept of 100 percent Export Oriented Units (EOUs) and Export Processing Zones (EPZs) and the concept of Science Parks/Technology Parks, as operating elsewhere in the world.

Modi-fied India – 100 Day impact

A look at the impact of the Modi Government in the first 100 days of its tenure and the government’s focus on technology .


The first 100 days of the Modi government has already demonstrated positive impact. The government has identified 5 key growth levers for India :

  1. Digital India
  2. India as the Innovation Hub
  3. Next-Generation Infrastructure
  4. Enhance Ease of Doing Business
  5. Revive Manufacturing

The growth levers present a massive potential opportunity for technology Multinational Corporations (MNC). The total opportunity is estimated to be USD 26 Billion in 2014-2015.

Smartphone market in India

The Indian smartphone market has witnessed exponential growth in the past year propelled by key enablers


India is at the cusp of the digitization era driven by widespread adoption of mobility platforms and solutions. Over 90% of total internet users in India have access to mobile internet. Smartphones are outpacing feature phones and are expected to exhibit a massive 36% compounded annual growth rate in the next 5 years. The widespread adoption of smartphones in india are propelled by the following key enablers:

  1. High competition leading to reduced prices
  2. Language Localization and ease of accessibility to content
  3. Government Incentives through the “Make In India scheme”
  4. Prevalence of Internet enabled services on smartphones

Smartphone users are spending increasingly more times on their devices and accessing multimedia content such as videos. Smartphones are changing the way India shops. To address the demand, ecommerce companies are increasing their focus on mobile commerce.

India’s Domestic IT Market Landscape 2015

A Zinnov Study predicts that the adoption of cloud technologies will drive the growth of the Indian domestic IT market, which will touch $67 billion by 2020.


The Indian Government’s Digital India project will be an exponential driver for massive growth in IT adoption, the report said. The estimated budget of Digital India is going to be $19 billion between 2014 to 2018.

Zinnov study found that increased access to enabling infrastructure such as the increased use of smart phones, and easy access to the Internet will result in the greater adoption of technology by small businesses.

The study highlights key initiatives in IT across government, BFSI, education, healthcare and telecom. All of this is expected to help India become the second largest IT market in APAC by 2018.

The key drivers of IT growth highlighted in the report are:

According to the report, the cloud market in India will grow at 45% CAGR to $14.8 billion in 2020. The study estimates that the private cloud market will increase to $7.4-7.6 billion in 2020. The public cloud market is expected to grow to an almost of equivalent size at $7.0-7.4 billion in 2020.

Digital SMBs – Powering India into the Future

Indian SMBs are leveraging digital technologies across business processes, driving top line growth, maximizing output and deriving cost efficiencies


Digital enablement is going to present a USD 25.8 Billion for tech vendors by 2020. India is home to over 51 Million Small and Medium Businesses. While today only 40% of these SMB’s are influenced by technology, the number is expected to increase to 90% of all SMB’s by 2020. IT adoption by SMB’s in India is hindered because inability to easily adopt solutions meant for large enterprises. They aren’t in a position to invest upfront in infrastructure, most solutions offered to them in the market are generic and lack vertical centricity, and majority of the solutions are feature rich solutions with high learning curve. Exploding smartphone usage with a near universal adoption by 2020, affordable enterprise grade solutions such as cloud solutions and mobile app ecosystem are increasingly driving SMBs towards digital enablement. 9000+ mobile app development companies are making it possible for SMBs to adopt solutions. Adoption of IT across customers and push from ecosystem stakeholders is fueling SMBs’ digital journey.

A nexus of three key enablers is driving SMBs to adopt digital technologies:

This enablement of small and medium businesses by digital technologies is expected to have multifold positive impact on India’s GDP, exports and employment.

The Indian Promise

An analysis of the promise of the Indian R&D ecosystem and why it still holds good.


A strong and vibrant ecosystem has enabled centers in India to identify synergies, collaborate and develop solutions for both Indian and foreign markets. The MNC R&D centers in India have notched up many demonstrable wins in the fields of product development, establishment of blue ocean opportunities and technology competence. The centers are likely to benefit from government incentives to promote innovative development in India. MNC R&D centers can also leverage the rich startup ecosystem and strong vendor partnerships. The future looks promising with MNC R&D centers taking bold bets, institutionalizing more global roles and moving up the maturity curve.

Digital SMBs Powering India into the Future…

An SMB leveraging digital technologies across business processes thus driving top line growth, maximizing output
and deriving cost efficiencies.Zinnov leveraged insights gathered from 5000+ SMBs over the last year to assess the digital opportunity.

Digital SMBs Powering India into the Future…

An SMB leveraging digital technologies across business processes thus driving top line growth, maximizing output
and deriving cost efficiencies.Zinnov leveraged insights gathered from 5000+ SMBs over the last year to assess the digital opportunity.

“Modi”fied India: Putting India Back in Business

India has traditionally been a vibrant economy with strong economic fundamentals to support growth.India’s open-economy policy, initiated in 1991, has transformed India to a flourishing economy.

India’s R&D globalization and services market set to double by 2020 to $38 Billion

Zinnov Management Consulting, a leading Globalization and Market Expansion Advisoryfirm, today launched its much awaited Rating of Global R&D Service Providers’ across geographies. The study titled “Global R&D Service Providers (GSPR) Rating 2014”, is an annual study to assist business leaders spearheading global engineering initiatives make right decisions in partner selection across geographies.

Consumer Mobility & E-commerce Survey

While 83% smartphone users own Laptop/ Desktop, only 16% own a tablet.Android leading Mobile OS with 76% adoption

SMB Landscape of The United States of America

SMBs Make a Sizeable Contribution to the U.S.Economy.U.S. SMB Market is Fragmented Across Verticals.

Engineering Analytics Opportunity

Definition:
Deriving meaningful insights by processing information provided by physical machines

E+ Opportunities & Winning Strategies

We believe that several key verticals in E+ markets will present a massive unparalleled IT opportunity in the next few years.

Attrition, Hiring and Salary Increase Study

SMBs Make a Massive Contribution to Australia’s Economy.Australian SMB Market is Fragmented Across Verticals.New South Wales, Victoria & Queensland are Hubs of SMB Activity.

The SMB Landscape of Australia

SMBs Make a Massive Contribution to Australia’s Economy.Australian SMB Market is Fragmented Across Verticals.New South Wales, Victoria & Queensland are Hubs of SMB Activity.

Crossing the Value Chasm

Over 65% of the overall R&D spend was contributed by the top 100 R&D spenders.North America contributes over 40% of the overall R&D spend across regions.Even within US, West coast has increased the domination in R&D spend.

Global Service Provider Ratings- 2013

Global Service Provider Ratings-
2013

Top Research Faculty in Tier-1 Engineering Institutions in India

Zinnov has analyzed the top 10 Tier -1 engineering universities and institutes in India to shortlist and identify
the top faculty for industry research.

The Rise of Asian Powerhouses

The balance of global economic power is shifting in favour of Asian economies.GDP growth in Asian Powerhouses is being driven by increasing government spending,personal consumption and foreign investments.The investment led growth has already resulted in Asian Powerhouses gaining leadership across verticals.

IT Adoption in Emerging Markets

E+ economies demonstrate a strong growth potential outpacing developed markets.Domestic and Foreign Investments are driving significant growth in these economies.E+ market with rapidly expanding youth population and labour force is
set to yield demographic dividends.Given the growth potential of E+ economies the IT market is rapidly scaling.

Driving Innovation through Co-creation

Over the last two decades the Global Inhouse Centres (GICs) or MNC Centres, have become an integral part of the globalization strategy of the enterprises they support and are currently a significant contributor to the Indian IT industry.

Accelerating Global Innovation

Silicon Valley & other US Cities will be the primary innovation hubs for a majority of the companies followed by India and EMEA.

Accelerating Global Innovation

Organizations are looking to expand/grow within US. Focus on Tier 2 locations in the US is expected to increase in 2013.Hiring for undertaking innovation related activities will be primarily in the US.In 2013, there will be
an increased focus on HR Analytics, Skill Set Assessment and Training.

Global Data Center Location Insights

A comprehensive analysis of the relevant parameters under each category is necessary to ensure the selection of the suitable location.Data center facilities are growing rapidly in emerging locations such as Turkey and Brazil.

US Big Data – Talent Overview

Big Data systems provide actionable insights based on new emerging contents, helping people make critical decision across a multitude of business and social aspects.
With evolution of technology the quantity of data gathered has evolved along with the sources of data. Some of prominent sources of huge data sets , most of which are digital in nature are satellite signals, data from social networking sites, digital media, online transactions, mobile networks etc.

Offshore Setup model: An overview

Often companies underestimate the process involved in setting up and managing a
development center. Lot of multinational companies who had started the development centers
in India in the last few years are not reconsidering their decision due to the issues they have
at the development center related to Human resources and cost control. Recently an IT vendor
based in India acquired the subsidiaries of 2 US companies.

After a long research on the challenges faced by the subsidiaries in India, we developed a
model for setting up the development center that will reduce the time, cost and risks involved
in the setup of the subsidiary in India. This paper discusses the need for a detailed setup
methodology and the broad issues or steps to be considered while setting up a centre.

Indian Civil Aviation Sector

Not so long back air travel in India was limited to few. Its not that things have changed now, but they are different. Now also a large part of Indian population can not afford air travel and for most of the Indians, railway remains the preferred mode of transportation. In 2005, Domestic Air traffic accounted for mere 0.5% (Source: Zinnov Analysis) of the railway traffic. It will take many more booming years for Indian civil aviation industry, before air travel can even be compared with railways. Economic barriers and the lack of aviation infrastructure have emerged as the two most important constraints for the growth of aviation industry in India. Despite of these limitations and constraints aviation industry has hogged the lime light in past few years and is expected to do so in future

Organizational Culture

Every organization has its own unique culture even though they may not have consciously tried to
create it. Rather, it must have been created unconsciously, based on the values of the top
management or the founders or the core people who build it and directed that organization. When an
organization is created it becomes its own world and its culture becomes the foundation on which the
organization will exist in the world. In essence, an organization’s culture is the repository of what its
members agree about. For large organizations there are issues around the development of subcultures
and the integration of new comers for merging organizations how to create a new culture in a
relatively artificial environment. The organizations can no longer just rely on their particular product or
service to set them apart from their competitors – today corporate culture is a key source of
competitive advantage. It guides the way employees think and behave around issues like quality,
customers, teamwork, innovation and decision making – all things that directly impact an
organization’s performance.

Transitioning cost

The transition period is perhaps the most expensive stage of an offshore endeavor. It takes from three months to a full year to completely handover the work to an offshore partner.

Implementation of metrics using SCM tools

Measurements are one of the most misunderstood and underutilized best practices in software development. Lack of awareness, difficultly in collecting data,unintuitive representation of data, and lack of feedback to developers are some of the reasons for failures of measurement programs. Also there is a common myth among software developers and some managers that measurement affects innovation.

Workforce Planning for a Fortune 10 Company

Zinnov team worked closely with a Fortune 10 Company to develop a Workforce Planning Model (WFP) that enabled to forecast the talent supply and meet the talent needs for different Business Segments.

Executive Summary: SaaS Landscape in India

The domestic market for SaaS is estimated to be about USD 50 million and is currently dominated by Collaborative Applications and CRM workloads.The market is still in an exploratory stage and is witnessing a multitude of offerings at varied price points.

10,000 mile check-up of Indian Logistics Market

Logistics is an important part of the business economic system and is a major global economic activity. It is concerned with getting the products and services where they are needed and when they are desired. It involves the integration of information, transportation, inventory, warehousing, material handling, and packaging. The operating responsibility of logistics is the geographical repositioning of raw materials, work in process, and finished inventories where required at the lowest cost possible. It is difficult to accomplish any marketing or manufacturing without logistical support. Worldwide, logistics market constitutes about $2 trillion a year.

Global Organizations: An analysis

Global sourcing is evolving as one of the major strategies that enables organizations to offer
quality products, services at the lowest cost possible. Organizations are taking a 360° look at all
the functions of their organization to see what functions can be executed in other countries.
Countries like India, China, and Philippines have been in the spot light to an extent never seen
before in the last decade. Robert Reich, a former Harvard Professor, notes in his book The Work
of Nations that “We are living through a transformation that will rearrange the politics and
economics of the coming century”.
In this book, the author explains how corporations will
transform and there will no national economies; how only Global Economics will dictate the
direction of the organizations.

Professional Services – Global Trends

Professional Services consist of custom services for deploying and seamlessly integrating a product into customer environment. Within services, Professional Services is a high growth, high margin opportunity for product companies owing to its high impact potential. Product companies have set up Global Delivery Centers and started to leverage cost and operational efficiencies. Global distributed delivery centers have evolved from a cost arbitrage focus to value delivery focus over time.

Zinnov helped one of its client to augments its India management consulting operations

The objective of the study includes market sizing of freshers talent pool suitable for Business Consulting role.

About the Workforce Planning and Optimization Solution

The solution is a Scenario Planning and Decision Solution system enabling organizations in assessing the situation of the workforce and in forecasting Demand, Supply and Supply-Demand Gaps over the next 3-5 years.The WFP Model is prepared from a Bottom up methodology from the Employee Records Database, thereby providing comprehensive Slicing N dicing capabilities to the solution user, in addition to a broader level analysis.

NASSCOM Software-Product-Study

While India’s contributions to global technology intellectual property (IP) creation have grown steadily, relatively few Indian software product businesses have achieved significant global success. However, recent trends in market activity aided by a maturing ecosystem indicate that Indian software product businesses are now approaching an inflection point in their evolution.The next decade will be a period of disruptive growth for this segment, with the annual revenue aggregate of Indian software product businesses forecast to grow from USD 1.4 billion in FY2008 to USD 9.5 to 12 billion by FY2015.

Indian Engineering Services Market: Automotive

Indian Automotive engineering services market is expected to be worth USD 1.1 Billion in 2008. India has 45 automotive captives, out of these around 22 centers have head count in excess of 100. 70% of automotive captives belong to Tier-I suppliers.

Flexible Work Arrangements Modeler

Flexible work schedules are alternative approaches towards work that include unorthodox work hours,locations and job profiles. Today, with the growth of new geographically disperse markets and ever-increasing competition it is imperative for companies to accelerate innovation and optimize productivity to stay ahead of the curve. To a large degree, this is determined by employee empowerment,motivation, satisfaction and retention. The new HR strategy of flexible work arrangements looks at maximizing employee engagement and thereby promoting innovation by affording flexibility in workplace.

Market Expansion: We helped one of the fastest growing background screening services company with their India Market Analysis

Extensive industry contacts at all levels helps fast collection of difficult to find information. In-depth analysis of pricing, technology, & other important requirements.

Green Workforce planning for a Fortune 500 Company

The client wanted to build a business case for implementing flexible work arrangements(FWA).The workforce initiative should also help control the rising infrastructure and operating expenses.

EXECUTIVE SUMMARY

While India’s contributions to global technology intellectual property (IP) creation have grown steadily, relatively few Indian software product businesses have achieved significant global success. However, recent trends in market activity aided by a maturing ecosystem indicate that Indian software product businesses are now approaching an inflection point in their evolution.The next decade will be a period of disruptive growth for this segment, with the annual revenue aggregate of Indian software product businesses forecast to grow from USD 1.4 billion in FY2008 to USD 9.5 to 12 billion by FY2015.

Engineering Services market landscape

ESO for manufacturing companies is relatively a recent phenomenon, but evolving fast. It is expected to follow the footprints of IT and Business process outsourcing. Engineering services companies can learn key lessons from their software product development (SPD) counterparts. Especially how to manage their India development centers and choose the offshoring roadmap. The study focuses on emergence of India as a ESO hub and the next big things to look out for.

Strategic Leadership Development

In today’s global business, organizations are inundated with challenges related to gaining competitive advantage.Leadership development is increasingly gaining popularity, as the concept of leadership is relevant to any aspect of ensuring effectiveness and managing change in organizations.

Zinnov analyzed the Pharmaceutical Outsourcing market in India for a client

Drug discovery and development and offshoring and outsourcing initiatives of MNC’s.India is very well suited for clinical development.

Operations Cost Benchmarking Study 2012

MNC R&D landscape in India has rapidly grown in the last decade. Over 200,000 professionals work at the MNC R&D centers in India.India is strengthening its R&D position as many large companies set up their large R&D
presence in India.

Optimizing Global R&D Centers

R&D Globalization has seen a phenomenal growth in the last 5 years and has played a key role in showcasing its capability in innovation and high quality work. However, the changing economies,increased scale of operations,and the keen competitive intelligence at work demands new strategies. Hence we, at Zinnov,have set forth to create a platform to bring together leadership teams of these companies, to jointly discuss the underlying issues and come up with workable short-term and long-term solutions for current times.

Engagement Model Analysis

Customer had a number of vendor partnerships in India.Zinnov analyzed the existing vendor capability to understand their capabilities and current operation.

Evaluation of the Market Landscape in the Pharma HRO domain

Client wanted to understand the market landscape in the Indian HRO domain.The requirements from Client was to map a set of Vendors who provided HRO services in H & GB and DB domain. To also map the service provided by niche players in the H & GB and DB domain.

Stem Cell Research Funding in California will be led by the State of California

Stem Cell Research Funding in California will be led by the State of California, aided by Proposition 71 and private contributions which are expected to increase in the future.

Evaluation of the Vendor landscape in the maturing landscape of Pharmaceutical Translation Services

Client wanted to find and evaluate a set of Vendors who could work with it for its translation service requirements.The requirements from Client was to map the evolving landscape in this domain and leverage the available landscape for offshoring work wherever possible.

Deputed Workforce – An Overview

In the current business environment where competition has permeated to global markets, access to a talented workforce is a strategic imperative for many MNCs. The search for quality talent has forced many Western corporations to look beyond their geographical boundaries as they realize that not all their business needs can be
fulfilled by in-house talent. Hence, talent is being sourced from locations where it makes the most business sense and where it saves the most dollars.

Brief Overview of MNC R&D Landscape – India and China

Last decade experienced an accelerated growth phase with 547 companies setting up their R&D centers in India.Bangalore has the largest number of R&D centers in India and close to 70% of the R&D centers have their HQ’s in US.

An Overview of Global R&D Benchmarking Service

Zinnov benchmarking studies in the last few years has revealed several insights which answers key questions of Global stakeholders.Cost savings is one of the key expectation for globalization of R&D. On an average companies have been able to save 40 – 60% by moving their R&D activities to global locations.

Executive Summary: R&D Operations Cost 2010

R&D operating cost in India has continued to decline for the last 24 months; Companies have generated significant cost savings to the Head quarters.While most of the R&D centers in India do not hedge for cost, the relative strengthening of INR against USD had a marginal adverse impact on further declining cost

Understanding Cost and Talent Characteristics

2012 will see an increase in the global location and talent foot print of technology companies. The global
foot print of technology companies is influenced by many drivers. In a recent Zinnov survey of HR leaders,
the following reasons were identified as the primary drivers:
– Planned movement to global locations to take advantage of superior global design and development skills
– Planned movement to global locations with cost savings as the primary goal
– Global location growth due to acquisitions
– Movements associated with market expansion

Zinnov helped a large internet Company to understand the talent pool availability in Infrastructure Management Services in India

Zinnov adopted a bottom up approach to collect reliable data through Primary & Secondary resources. Zinnov industry experience, Vendors\Partners helped us in quick data collection.

Penetration of Open Source in US Enterprise software market

Open Source revolution began in Early 90’s with the landmark release of Linux.Open source is moving up the stack, and much more quickly than many could have predicted.

Retail Sourcing from India – Can it be the Next Success Story after IT Services and BPO?

We have heard a lot about IT and ITES services but not much about retail sourcing from India.Reasons might be many but nevertheless it’s a huge opportunity for India. The end of Quota Regime – Beginning 2005 or in other words end of the Multi Fiber Agreement, has set pace to the already huge volumes that retailers source from India.

Indian Engineering Services Market: Aerospace

India Aviation ES outsourcing market is expected to grow tremendously and is expected to reach around USD 3 BN by
2020. North America and Western Europe remain major contributors towards aviation offshoring .

China’s ageing population – Impact on Manufacturing & Service Sector

As China’s aging population almost increases by more than half from 2011 to 240 million people by 2021, this study
focus on growing senior tsunami (shrinking of the China’s labor force) impact. The population policies that China
implemented earlier, soon going to alter the shape of working population significantly. ZINNOV finds that from 2011
onward, the part of its working age population is set to decline more or less indefinitely. In addition, it is already evident from UN Population estimates, US Census Bureau and European Union figures, the absolute growth of
China’s working age population prognosticates to be negative between 2011 and 2025. Also, its labor force might
peak between 2014 and 2017 and after 2021 shrinks almost by 0.75% a year.

Zinnov’s analysis tool helped client in reducing the overall analysis time to less than 2 min

Zinnov’s Automation tool reduced client’s analysis time by96%.

IT Tour Guide to India

A land for all seasons, India is the largest democracy in the world. With a population of more than a billion people creating a huge market, India is racing towards being a trillion dollar economy. Lately, India has been recognized as a major player in the Information Technology domain with its abundance of talented resources and IT friendly policies of the government. An increasing number of companies are moving to India to take advantage of the relatively lesser costs and excellent infrastructure available.

Knowledge Management Optimization for a HRO Service Provider

A large HRO Service provider with call centers in multiple locations in the US and Canada faced knowledge management problem.The Client used lotus notes database feature to store all the HRO content.

Bangalore: Knowledge Capital of India

Karnataka is among the most industrially developed states in India. The Government of Karnataka has undertaken various initiatives for the development of IT, infrastructure, food processing,health, power, education, tourism, textiles, automobiles,aerospace, biotechnology, minerals, and various othersectors .

Performance efficiency review – Review of the India operations of a customer

The client had a two year old relationship with a leading IT services vendor in India.The relationship was not
yielding the results that were expected out of it. Not only the client wasn’t very happy with the relationship due to lower productivity and many structural issues, but also the vendor was not very satisfied with the relationship due to lack of a ownership mode.

For one of our key clients we studied the Vendor landscape in H & GB and DB space and recommended the likely partners

Identified the key HRO players in the H& GB and DB domain.India found to be a growing market for the HR Outsourcing services.Cost as well as quality make India a good place for HRO.

Zinnov’s white paper on “Retail sourcing from India” underlined the dynamics of retail market and effect of “end of quota regime”

Demand side: Major retailers and sourcing houses.
Supply Side: Major goods and their suppliers.
Macro and Micro economic factors e.g. end of quota regime, Government policies, Volumes. Rating the drivers
and future estimations.

Software Product Companies and Globalization Opportunities

Many companies still have significant room for growth to achieve their optimal globalization levels.Our recent research shows that companies are not yet leveraging the full potential of globalization.Increasing talent pool and stabilizing costs are making emerging countries such as India, China and Eastern Europe attractive for growth.

Zinnov mapped the talent pool supply in Consulting, IT and BPO across 20 countries globally for a Fortune 25 IT services company

To map the talent supply map (installed, fresh and forecasts) across Business Consulting, IT Consulting, Application Outsourcing,Infrastructure Outsourcing, System Integration and BPO services.

Portfolio Analysis – Globalization strategy

One of the Business Unit (BU) of the client had various product divisions and multiple products in the portfolio.

Engineering Services Market: India Advantage

India at present has 200,000 people in ES spread across various verticals.At present Mechanical accounts for about 30% of ES workforce but due to growing offshoring trend in mechanical it is expected to account for 35% of the ES talent pool.

Financial Captives in India – An Overview

The BFSI offshoring Industry in India has been growing at a CAGR of 29% and is expected to become a USD 6.5 billion industry by 2010.For quite a long time, the banks have regarded India as an appropriate offshoring destination.

ABN-Amro Outsourcing Deal: Zinnov Observations

In India, the recent developments in the outsourcing arena indicate a lot of positive trends. One among such is the billion dollar outsourcing contract from the Dutch Financial Giant ABN-Amro. The deal has been a historic one with the total value being over US $ 2.2 billion.

Competitor Intelligence in the domain of Engineering, MI and R & D services

Client wanted competitor intelligence in the domains of R & D, MI and Engineering services.The requirements from
Client was to map its top ten competitors.Competitor intelligence in itself is a very challenging aspect and getting it to the granularity of detail which Client required was an additional challenge.

HR Function Assessment

Conducted assessment of HR processes and practices for four of the group companies for a client. Zinnov mapped the ‘as is’ state to understand the existing systems and practices. This was done through onsite discussions & reviews.

Global Currency Trends-An Overview

While offshoring, companies rarely look into the currency trends of the destination country. Often, volatile and fluctuating currencies coupled with poor planning can eat into their savings or worse end up costing more than onsite. Hence, the exchange rate trends of the country’s currency has to be one of the major factors when selecting from different offshore destination countries. A steady lower currency value of the destination country generally ensures higher ‘return on investment(ROI) to the country which invests. A volatile currency can definitely impact the planning and budget allocation for offshore initiatives

MNC R&D Landscape: A China Perspective

China is rapidly evolving in its R&D globalization journey and is competinghead on with India.While China dominates in Manufacturing R&D, India is a clear leader in the software space.China is increasingly becoming an R&D destination for many of the auto OEMs such as Audi, Toyota, Volvo,because of the large domestic market availability.

Behavior Characteristics of Software Engineers

Zinnov recently undertook a study that focused on mapping the behavior characteristics of US and India software
development engineers. This included a statistical study of a number of software engineer profiles in the US and in
India. In order to run this experiment effectively, Zinnov analyzed several variables towards which we were able to
collect statistically valid data.

Product Innovation: Growing up the Value Chain

The outsourcing market in India has grown phenomenally in the last few years. The industry has consistently grown more than 30% a year over the last few years.

Offshore success redefined

US based companies, especially in the Silicon Valley had long started offshoring parts of their product development lifecycle to different locations. Therefore, it was a surprise to see more than 150 CTOs and VPs of engineering attending an offshore best practices conference. The interest of a community that, usually, is concerned with the latest technology breakthroughs and innovations definitely enhanced the status of offshore development from a cost saving tool to a strategic initiative.

Enterprise Inventive Management (EIM) solutions

Zinnov helped a USA based Enterprise Inventive Management (EIM) solutions provider with its India Strategy.

Evaluation of the Vendor landscape in the evolving domain of Pharma legal Services

Client wanted to find and evaluate a set of Vendors who could work with it for its legal service requirements.The requirements from Client was to map the evolving landscape in this domain and leverage the available landscape for offshoring work wherever possible.

Zinnov has helped a client with multiple business groups conduct a job analysis and evaluation to develop appropriate pay structures

The client with multiple businesses ranging from Product Development to Retail has been in existence for over 30. years.Currently no standard system or structure was being followed to determine job levels and pay levels.

Effective Outsourcing Contracts: Best Practices

Information Technology and Business Process Outsourcing are now an integral part of corporate strategy for most companies around the world. Companies outsource not only to achieve cost savings but also to improve efficiency and to leverage the domain/technology/process expertise of the outsourcing vendors, these companies often rely on the vendor to help them gain the key advantages of outsourcing.
Due to the strategic nature of the outsourcing initiative, it is critical to select the right outsourcing vendor and structure the partnership in such a way that both parties benefit from the relationship.

Modern IT’s impact on Indian enterprises

Technology innovation cycles are shrinking rapidly, the businesses which don’t react to this change fast might be in danger of being replaced by the growing competition.Some of the new technology a business models is also allowing CIOs to move from a “keeping lights ON” mode to one of business transformation.

Banking Services : Offshoring

Global offshore IT industry includes enterprise IT ,R&D and Technical services.The value of offshore IT industry being tapped is worth close to US$ 18 Billion(i.e. 11% of the total addressable market of US$ 163 Billion).

Current perspectives from offshoring arena

Many companies planning to start their offshore operation (either captive or vendor partnership) rarely invest time or money to understand the current realities in offshore markets. Stakeholders of these companies often rely on the general perception or word of mouth to base their decisions for selecting the geographic location or a vendor partner.

India BPO: 2004

The BPO industry in India is growing at a breathtaking speed. The growth rate has surpassed that of the IT services industry during its hey days in 1999 – 2001. The Indian BPO sector’s size in 2008 is predicated to be anywhere between $30 billion to $50 billion by various research firms that are tracking the industry. The number of BPO companies in Indian cities has mushroomed from a handful a few years ago to about 500 in 2004. Venture capitalists (VCs) are setting up their offices in India to identify who might be the winners 5 years from now, and are investing in those companies. VCs who had invested in the BPO sector a couple of years ago are urging their portfolio companies to merge or get acquired in order to fuel the growth, and allow them a profitable exit from these companies.

Offshore IT Initiative Models

“Outsource or in-source” is a question often discussed in boardrooms, especially in companies that are evaluating offshore IT initiatives. Companies often ask us about the difference in the cost model of setting up a wholly owned subsidiary and a dedicated resource pool with an offshore vendor. Both models have their advantages and disadvantages. Companies need to carefully consider the various factors that influence offshore IT initiatives before making a decision.

Zinnov conducted a feasibility study for setting up a pharmaceutical R&D captive unit in India

To analyze the feasibility of a pharmaceutical captive unit in India.Time to setup a captive unit is between 1.5 to 2 years.There are four types of engagement models.

Zinnov helped a diversified Indian business group in evaluating options in Indian IT space

The client was a diversified business group evaluating options in the Information technology sectors.It is in the Mid sized industry segment.

Peer group benchmarking in the domains of Pharma Marketing & Sales Outsourcing

The client sought for peer group benchmarking in the domains of Marketing & Sales Outsourcing.Requirement from the client was to map its top ten peers.

Use of automated workflow systems in virtual teams

With the increase in the size and complexity of the projects executed at offshore facilities, there is a need for increased control over the entire execution process. To enforce the development process, managers need to define a workflow for changes driven by requirements, change requests and/or task assignments. This workflow must be automated and enforced for all users and platforms through all user interfaces provided by the development system. However, most offshore projects do not implement an automated workflow system, and this causes many of the problems related to communication, project transparency etc. These eventually lead to trust related issues. In this whitepaper, we have discussed the commonly used interaction system between onsite and offshore teams and how the interaction can be improved using automated workflow systems.

Labor Cost Analysis: Consequences of Experience and Vertical on Labor Cost

The objective of the paper is to look at low cost destinations in India and China and understand the viability of
executing long term sourcing strategy in these locations. Zinnov considered 4 key functions i.e. Business Process
Outsouring (BPO), Engineering (Including Software and Hardware R&D), Information technology (IT) and Manufacturing. Zinnov categorized the experience level of talent across these functions in four broad categories of 0- 3, 3 – 7, 7- 10 & 10+ Years.

Intellectual Property Rights Protection in India: An Analysis

“How are we going to ensure that our Intellectual property is protected at an offshore location?” is a question often asked in board meetings of companies that are planning their offshore initiatives in India. The importance of IP exponentially increases in companies that are planning to execute some of their core projects offshore and in companies that need to provide access to classified company and customer data to the offshore location for BPO/Call center initiatives. It is important for companies to understand IP rights in India and the best practices that can be followed to protect the IP.

RFP Modeler for a Fortune Global 500 company

Based on the detailed analysis of historical data from different service lines of the organization, the model
provides an end-to-end analytical solution to streamline the RFP analysis process.

Zinnov in discussion with the Manhattan sponsors will predetermine the development initiatives, duration and delivery mode

The implementation stage will ensure a multi-dimensional approach to leadership development.

Zinnov Client Case Study Series: Talent Strategy

A robust talent strategy helps a global organization in understanding capabilities, skills, and experience required to deliver strategic objectives, achieve goals and attain business plans.

The Enterprise Mobility Study

The scope of enterprise mobility encompasses hardware, network & data, applications and associated services.The Indian Enterprise mobility market has rapidly evolved over the last three years.

Engineering R&D : Advantage India

The markets across various verticals are increasingly shifting towards emerging economies.This has created an increased focus on R&D in these high growth markets with US and Europe still dominating the R&D spend.Automotive and Industrial Automation giants lead the global R&D investment.

Zinnov has deep understanding of the drug development chain and can analyze the problem of any complexity level

The pre-clinical and clinical trials are done to validate the efficacy of drugs and also test for other side effects.This stage also involves site management and clinical data management.

The spending of US payers and providers in healthcare outsourcing is expected to grow over U$38 billion during 2007-2008

The spending of US payers and providers in healthcare outsourcing is expected to grow over U$38 billion during 2007-2008.

An Overview of Change Management Models

Change is one of the most important business issues of our day. The post-World War II period was characterized by steady and predictable economic growth that has since given way to a tumultuous phase characterized by a sharp increase in competition and technical innovation. In order to stay ahead of the game, it is now important and inevitable, for organizations to Change. It is safe to say that Change is the only constant in today’s business world. In today’s World of Global Sourcing, managers are faced with an ever increasing resistance to Change. Despite employees understanding the importance of Global Sourcing, fear of layoffs instill a lot of resistance to the process.

Vendor quality certifications Do they really matter?

Measurements are one of the most misunderstood and underutilized best practices in software development. Lack of awareness, difficultly in collecting data, unintuitive representation of data, and lack of feedback to developers are some of the reasons for failures of measurement programs. Also there is a common myth among software developers and some managers that measurement affects innovation.
In spite of the difficulties involved in designing and implementing a measurement program, the benefits, when correctly done, are tremendous.

Private Cloud Market in India

IT industry goes through periodic transformations.Cloud computing is the 4th wave – a perfect storm.Cloud is now starting to expand its horizons.

ENERGY: Indian Demand- Supply Gap

Energy sector in India is one of the most challenging sectors for global players given the presence of large profit making Public Sector Units (PSU) with strong regulatory back up and market presence. As per Energy Information Administration (EIA) India is the sixth largest energy consumer and offers immense potential for foreign investors. Energy industry is considered as the primary driver of Indian economy as it is the major fuel for various industries like power sector, steel, chemical, fertilizers, paper, cement, transport and thousands of burgeoning Small and Medium Enterprises (SME) in India. According to recent IBEF estimates this sector contributes about 64% of gross revenues of Government (both Central and State together) through Taxes and Duties. The energy sector comprises of oil, natural gas, coal, petroleum, refined products, electricity and others. Out of these the Oil & Gas industry alone sizes up to USD 110 Bn and constitutes 15% of Indian GDP.

Assessment of Companies

For one of our other key client we assessed the target company to be acquired based on objective evaluation parameters.

Global Attrition Trends

Global Attrition Trends

Vendor Consolidation: Case Study

Zinnov partnered with one of the three largest American credit agencies to define and executive Vendor Consolidation Program globally.Zinnov partnered with one of the three largest American credit agencies to define an
executive Vendor Consolidation Program globally.Zinnov partnered with one of the three largest American credit agencies to define an executive Vendor Consolidation Program globally.

Lack of ownership in offshore development centers

The cost savings from offshoring according to numerous reports could be anywhere between 10% and 70%. Only in the last one year, the early adaptors of offshoring are starting to look at the actual cost savings achieved by their offshoring efforts. The results have not come out yet, but there are clear indicators that the most critical factor that influences the cost savings is the productivity of the offshore teams and not the differential in the labor rates between different countries.
During our various client engagements and multiple research projects on offshore outsourcing,we have noticed that there is a direct relationship between the productivity of the offshore team and the level of ownership given to the offshore team. The higher the ownership, the better is the productivity of the team. On further research, we discovered the key advantages of higher offshore ownership and also the different constraints on the parent organization to provide more control and ownership to the offshore team.

Pharmaceutical Offshoring Landscape Analysis

Global pharmaceutical market is expected to slow down in 2008 due to patent expiration of branded drugs, increased use of generics and increased pressure from regulators to control costs.
Sales growth of global pharmaceuticals is projected to range from 5 – 6 % versus 6 – 7 % in 2007.
The growth of generic medicines, at 14-15 percent, will be a key market driver in 2008 as payers continue to encourage their use through various means.

Zinnov studied the Indian aviation industry in detail for a client

Detailed Analysis of current Indian setups of aircraft manufacturers.Future plans to expand IDC’s (India
development centers).

HR Function Assessment – Conducted assessment of HR processes and practices for four of the group companies for a client

The client with over 10,000 employees and multiple business interests wanted to measure the effectiveness and compliance level of HR systems and practices across its various business groups.

Transforming IT: Utility Solutions driven by Global Delivery

As the IT has evolved from main frames to more recently deployed grid solutions,outsourcing and offshoring have become a key optimization strategies.In the past 15 years, Offshoring have evolved from simple T&M models to more risk sharing,SLA based Managed Services models.

Shared Services Outsourcing: Consolidated Centers of Excellence

This report aims to share insights on an emerging trend of setting up multi-function shared service centers.The benefits and challenges of the new approach are analyzed through indepth research.

Social Infrastructure and Technology in India

India has emerged as one of the leading economies in the world.India is one of the fastest growing economies in the world.Infrastructure has played a significant role in the growth of the Indian economy.

Understand the collections offshoring market in India

The Indian Collections offshoring market is poised to maintain a growth of 15%.“Collection” requirements is primarily driven by BFSI and Healthcare sectors.India’s value proposition is further augmented by its cost competitiveness.

High level snapshot of Kolkata as an IT destination

Kolkata was the capital of India during the British period.One could still see the monuments, bridges, railway station, clubs etc built by British.

An Overview of Challenges: Technical Support Outsourcing

The real and perceived cost savings from outsourcing IT development and product development to low cost center in India have prompted organizations to try and outsource various core and non-core activities that can provide short term cost saving benefits. One of the recent outsourcing initiative is been the outsourcing of technical support services. There is great level of optimism about the growth of this industry.

A feasibility study for setting up a pharmaceutical captive in India was undertaken for a leading consulting firm

Time to setup a captive unit is between 1.5 to 2 years.There are four types of engagement models.Salary and real estate costs are important factors in the setting up of captive units.

For one of our Fortune 50 client, we identified the vendors with which they should collaborate in the legal domain

For one of our Fortune 50 client, we identified the vendors with which they should collaborate in the legal domain.

Executive Summary: Cloud Computing Landscape in India

The Indian Cloud Computing & Cloud Services Market holds a potential of USD 1 Billion by 2012.The domestic market for SaaS is estimated to be about USD 50 million and is currently dominated by Collaborative Applications and CRM workloads.

IP Capacity Landscape in India

With the aim of evaluating the Intellectual Property (IP) capacity landscape in India and after in-depth discussions with the IP ecosystem stakeholders such as Government, MNC product companies, venture capitalists, Indian startups, IT service providers, universities, IPO firms and patent agents, this whitepaper brings to light the following key aspects:
India, in the recent past, has emerged as one of the most sought after markets by global as well as domestic companies and has already started contributing to the development of new products & innovations. The current research & development spend of approximately 1% of its GDP is slated to double in the next few years and there is an increasing need to further strengthen the IP ecosystem to boost increased R&D in the country.

Zinnov helped several MNC in evaluating various locations across the globe and India for factors such as talent pool, customer preference, business suitability etc

To evaluate the overall size of talent across specific cities in IT/ITES domain.To understand the aspiration of the talent geography wise.Mapping the distribution of skill set of the talent base, which gave the client better
understanding of the type of operation it may setup in a particular geography.

Offshoring – The Silicon Valley Trend

The multinational giants around the world see India as a cost effective offshore destination.Such organizations especially the Silicon Valley companies are utilizing the various services of outsourcing vendors or their own subsidiaries in India. The services range from product documentation, product testing to product conceptualization and design.
The outsourcing trend of the Silicon Valley companies can be studied using the Silicon Valley 150 index based on the revenues generated by these companies. The index is maintained by Silliconvalley.com(http://www.siliconvalley.com).

Bangalore’s evolution as an IT city

Technology companies such as Texas Instruments pioneered the concept of offshoring in Bangalore, but it is the service companies such as Infosys and Wipro that redefined Bangalore’s IT landscape in the early 90s. Now, the IT market in Bangalore has come a full circle. Offshoring initiatives, initially started by technology companies such as Texas Instruments have evolved from a body shopping model building Y2k solutions, and dotcom solutions to enterprise solutions, today, to new technology development. On an average,3 new technology companies are starting their R&D centers in Bangalore every week. Most of these companies are early stage VC funded companies. In this article we will look at the reasons for Bangalore’s evolution from a desired IT services destination to an R&D capital outside the US.

Finance and Accounting Process Benchmarking

The role of the India R&D CFO has transformed from scorekeeper of a cost center to a much more strategic role involving M&A, business case evaluation and managing shared services.

Vendor Setup

Client had received venture funding to develop their new software product.The company’s US outsourcing partner had recently started a development center in HangZhou, China.The client wanted to use their partner’s HangZhou
center for their new product development but was not sure about their capability as well as service levels and pricing that they need to negotiate with their partner.

We help organizations in HR optimization by understanding the existing efficiency level and helping in improved performance

We help organizations in HR optimization by understanding the existing efficiency level and helping in improved performance.

Top 10 myths that can create an offshoring bubble

Excessive media coverage had created unrealistic expectations on the offshore cost savings. Since companies cannot meet these expectations, there is a frustration towards offshoring and this is the most important concern for many broken relationships.

The comparison of India with other nations shows the high potential of Indian healthcare vendors and their competencies

High Quality Talent pool.
Proven Track record.
Favorable Governmental Policies for healthcare.

Lack of ownership in offshore development centers: Its effect on productivity

The cost savings from offshoring according to numerous reports could be anywhere between 10% and 70%. Only in the last one year, the early adaptors of offshoring are starting to look at the actual cost savings achieved by their offshoring efforts. The results have not come out yet, but there are clear indicators that the most critical factor that influences the cost savings is the productivity of the offshore teams and not the differential in the labor rates between different countries.

Agriculture Equipment market in India – An Overview

Indian GDP is growing at very high rate and in 2050 its expected be a significant contributor to world GDP. India has highest contribution of Agriculture to GDP amongst most of the developed/developing nations.

Zinnov has studied the Indian Pharma Policy, its evolution over the years and its impact on the Pharma sector

Indian Patents Act 1970 recognized only process patents.Drug Price Control Order (DPCO) imposed price ceilings.Signing of TRIPS and movement towards WTO mandated product patent regime by 2005.

Innovate and Elevate your Captive Center

“No wonder this CIRCUIT FAILS, it says MADE IN JAPAN”, smirked Dr. Emmett Brown to which a perplexed Marty replied, “What do you mean Doc; All the BEST STUFF is MADE IN JAPAN”. This left Dr. Brown bemused over the incredibility of such a possibility. Of course this conversation took place in 1955, and Dr. Brown was right about Japan being a low quality manufacturer of cheap electronic goods then, but for a time-traveling Marty (who had traveled back to 1955 from 1985), this fact proves indigestible because he knows Japan as the undisputed leader in top quality products. This snippet from the famous “Back to the Future Trilogy” summarizes the transformation of Japan from a low quality cheap manufacturer to a technology leader in a span of just two decades and today it’s laughable to imagine that Japan was once considered a low cost destination

Globalization: An Innovation Imperative

The current wave of globalization started in the 1980s and rapidly evolved over the last 10 years.The presence of global 100 R&D spenders significantly increased between 2002 and 2007.Most global centers are optimized mainly for cost savings and access to relevant talent.

Productivity difference: Myth or Reality?

The report aims to provide the results of a survey on Workforce Productivity at global centers.The key objective of the survey was to assess if there is perceived difference in workforce productivity between centers in developed locations i.e. US/UK and those in other global locations.

Operational Compliance

Client’s Global Product Engineering (GPE) group wanted to evaluate their existing operations with the offshore vendors.

Semiconductor Hubs for Research & Innovation

The report aims to analyze the leading global hubs for semiconductor research and innovation talent and ecosystem. A structured mechanism was used to identify the leading destinations for globalizing semiconductor R&D.

Opinion Mining – Talent Shortage Effects in Technology Industry

In the past two quarters, Zinnov has collected and mined large number of tweets that referred to technology
talent. Our statistical analysis of these tweets resulted in the following finding.
Finding and Recruiting the right talent is emerging as a key challenge for enterprises. This holds true not just for US/Europe but also for other global geographies. From various twitter conversations, it has been evident that finding local talent across all markets is a challenge.

M&A Target Identification for an Inc. 500 company

Zinnov helped the Client to find and evaluate a set of MNC captive centers in India for acquisition.

High Level Global Compensation Report

Among BRIC regions, Russia and Brazil are the highest paymaster for Software Product Development domain.Due to high cost and less supply of quality talent, the compensation for software development professionals in Russia is comparatively high followed by Brazil and China. The average annual salary for software development professionals in Russia is about 21,600 USD and 14,000 USD in Brazil for the year 2008.

IT Outsourcing Strategy: Case Study

Zinnov helped a large network infrastructure company in defining and executing IT outsourcing strategy.Client had multiple vendor relationships, over 250 resources across the vendor engagements.The Executive Team was concerned as they were not getting much value and capability out of the relationships. They were not satisfied with the kind of productivity and talent that was being provided by the vendors.

Zinnov Client Case Study Series: Software Major Reaches Bottom of Pyramid Customers

Technology solutions can enhance operating efficiencies to benefit a company, its employees, extended community of customers, and suppliers by improving internal business processes, streamlining customer relationships and enhancing the quality of information and access to it across the company.

Redefining Key SLAs in the contract

The client has a global delivery center (GDC) with a vendor partner in Chennai, India to enhance their R&D, QA and
Customer care capabilities.

Zinnov developed an understanding about the consumer behavior of the Global Indian community

Categorizing the population on the basis of levels of income.Estimating the number of households.Categorizing people from sectors (such as IT,BPO,BFSI) with income levels who can be potential customers.

How to make vendor site visits effective

Companies have realized that it is not a good idea to finalize their long-term offshore partner without a trip to evaluate their offshore location and gain first hand knowledge of their capability.
However, the visitors are often overwhelmed by the Indian hospitality and miss out on some of key aspects of their visits. In this article, we have highlighted some of the areas visitors need to look out for during their trip to India. This is by no means an exhaustive list. We hope this list will get you thinking in the right direction about your future site visits to India.

Labor Cost Analysis: Pay Variation for Engineering Workforce

The objective of the paper is to compare pay variation across emerging countries for engineering workforce.Zinnov studied top 20 engineering hubs and observed labor cost for these countries, however, we selected six emerging countries across the globe for comparison. This paper demonstrates the pay variation across the countries in different labor cost zones (i.e. very-low, below-medium, above-medium and high).

Market landscape in the domains of Engineering Services, Market intelligence and R&D for a Pharma client

Zinnov analyzed the market landscape in the domains of Engineering Services, Market intelligence and R&D for a Pharma client.

Zinnov helped a US based company to understand the India Faucets market

The engagement was a challenging one as no prior information or data existed, the team had to adopt the follow me home approach to dig out information and develop insights.

Zinnov is working with a well known Industry association on developing industry knowledge of Indian IT product companies and gauging their future course of action

Evaluating Market Size of Indian PD Industry.

Talent Pool Available in Philippines

Customer Service is the largest functional area by talent pool within the BPO domain.The BPO domain has a large proportion of female population and a small base of experienced professionals.

Complete guide to setting up physical infrastructure in India

In India, the processes related to infrastructure set-up are different from the processes used in other countries. It is important to understand the details of these processes to ensure the infrastructure can be setup within the defined time and budget.
To assist companies setting up India operations for the first time, the Zinnov research team has studied the entire infrastructure set up process and developed the approach that needs to be followed,and listed the best practices and issues involved in each phase.

Global Indians – Growth Pattern and Consumption Behavior

The Indian economic structure,on the basis of household income, can be classified into four segments with Global Indians forming the upper crust.

Zinnov analyzed the Pharmaceutical Outsourcing market in India for a client

India is very well suited for clinical development.India scores very high on Clinical Data Management and Site Management Outsourcing.CRO market in India is expected to cross a billion mark by 2010.

Optimal Captive Center Model for Technology Companies

Technology companies such as GE, Texas Instruments and Motorola pioneered offshoring initiatives more than 15 years ago. The focus of these companies was building technology from their Bangalore Centers. Thousands of technology companies have followed that example and are working in various parts of India from their own development centers and through vendor partnerships. Since 2002, the demand for high technology workers in India has increased with the increase for offshoring services. This has resulted in considerable cost increase. Companies that started their India operations in early 2004 are starting to see a cost escalation of 20-30% in the last 6 months especially for engineering talent with 5 or more years of experience. A continuation of this trend will rapidly reduce the cost advantage in urban Indian centers creating serious doubts about the viability of such activities in India.
Zinnov looked at various captive centers of US based companies in India and compared their cost savings to analyze how these operations make a larger impact on their organization’s bottom line. We found that the organizations which utilize their captive centers not just for engineering but also for support functions such as Marketing, Finance, Human resources see a larger cost savings. In this article, we have analyzed the significance of reorganizing the relationship of the captive center management team with the parent organization, and correlate that to an increase in the cost savings from Indian operations.

High Level Global Compensation Report

Among BRIC regions, Russia and Brazil are the highest paymaster for Software Product Development domain.Malaysia and Argentina have highest compensation for Software Product Development domain among the other emerging nations.

Global talent pool and country analysis for a leading Application Development and Management company

The client wanted to map the overall global talent pool availability in the Application Outsourcing domain.The client wanted Zinnov to conduct this study based on functional skills, experience, gender mix, attrition rates,etc.

Fortune 50 Pharma clients, Zinnov identified the vendors to collaborate in the legal domain

For one of it’s Fortune 50 Pharma clients, Zinnov identified the vendors to collaborate in the legal domain.

Indian E-commerce

E-commerce activities in India are rapidly growing. E-commerce presents an unparalleled USD 125-260 bn
opportunity.Consumer preferences echo high growth prospects for e-commerce.

Market Expansion Strategy Market Entry Strategy

Client’s Global dairy group wanted to evaluate the Indian Dairy landscape across several parameter. Zinnov by virtue of its networking with various data sources provided the client with requisite data.

Multi Rater Assessment: Conducted multi-rater feedback assessment for the senior executives of the client company

The client has been operating in the VAS space for over 5 years and wanted to develop a structured leadership development program for its senior executive team.

Zinnov’s Survey data analysis model reduces process time and errors in data analysis

Zinnov’s Survey Data Analysis Model automates the process of data analysis, chart generation and creating result files in MS Excel and Powerpoint.Time saving as compared to manual process is close to 96%.User friendly interface and documentation to ease the migration process from manual to automated environment.

Offshore Project Management – Risks and Best Practices

Outsourcing and offshoring have been the biggest trends of the last decade in IT. As more and more companies take advantage of the overwhelming benefits of reduced costs and increased flexibility, the trend toward offshore work is likely to continue.
Companies have been evolving and refining their Project Management processes for software development for many years.

Compensation & Benefits Study 2012

Zinnov followed a multi-step methodology to collect and validate insights around the compensation & benefits scenario of MNC R&D centers.An in-depth analysis of the current compensation structure of 82 MNC R&D centers was conducted towards the scope of the engagement.

Talent Decision: Location Modeling and Results

Due to the availability of rich talent pool across global locations, it has become essential for organizations to
setup facilities at these global locations. This decision includes what, why, where & how to serve the rise in
demand and considering factors such as cost minimization. Also, understanding of various risks associated with
back and front office investments assume priority as this involves assessment of parameters including local workforce culture, eligible & qualified talent, employee expectations (salaries) along with preferred and expected work models etc., helps in evaluating decisions associated with globalization talent.

Global Skill Analysis Model

The Want of a Skill Appraisal System in Global Technology Organizations
Technology organizations today while making headway in globalizing their functions are often put at a disadvantage with their talent strategy. There is neither a comprehensive skill estimating system (to track the required hard skills) nor a skill tracking system (to identify the skill and competency level of the installed talent). As a result, the HR and the performance review systems in place are not equipped to track specific hard skills, domain skills and competencies in terms of the various job functions and products nor are they in a position to bring out a quantitative assessment of the trends, changes and gaps in employee skills. This cripples a well-informed talent procurement strategy, and an effective training program with no inventory of available hard skills, required hard skills, and existing gaps thereby affecting innovation and the product and global center strategy of organizations.

Digitizing Education for Emerging Users

Education system world over is going through rapid transformation.Value derived out of centuries old factory model is being fundamentally questioned.India is home to 1/5th of the World’s youth and is in the midst of a massive education reformation process. Digitization of education can enable this disruption and provide a
platform for the next generation workforce and touch a billion lives.

Chennai 2005 –An Outsourcing Snapshot

Chennai, formerly known as Madras is about 350 year’s old city. The villages of Mylapore, Triplicane,Ezhambur (Egmore) and other villages that had historical past, united together and formed a city known as Madras.
Chennai being situated in the east coast is the 4th largest city of India. The city stretches its 19 km length
along the coast on the east and has 9 km inland width.

Zinnov mapped the Indian Commodities Outsourcing Market as used in Pharmaceutical Manufacturing

Outsourced Commodities Landscape

Outsourcing Operation of Large Multinational Companies: Success Criteria

Indian outsourcing industry has grown rapidly in the last few years by providing cost and quality advantage to their customers. This has led the offshore outsourcing become an integral part of any organization’s business strategy in areas such as Business process management, Information Technology, Knowledge management and innovation. Large and small Multi national corporations (MNC) are starting their India operations or exponentially increasing the size of their current India operations. However, many of these companies are struggling to establish their presence that can compete with the Indian outsourcing giants such as Infosys, TCS and Wipro.
In this article we have discussed some of the success criteria for MNCs that would help in setting up a
successful India operation.

How to keep the offshore hidden costs in check

How to keep the offshore hidden costs in check – Part 1: Vendor selection

Strategic Vendor Analysis Framework for a Fortune 100

The Strategic Vendor Analysis Framework is a preliminary simulation model which helped a Fortune 100 company in selecting a vendor for servicing a new or existing market.

Global Organizations: An analysis

Global sourcing is evolving as one of the major strategies that enables organizations to offer quality products, services at the lowest cost possible. Organizations are taking a 360° look at all the functions of their organization to see what functions can be executed in other countries. Countries like India, China, and Philippines have been in the spot light to an extent never seen before in the last decade. Robert Reich, a former Harvard Professor, notes in his book The Work of Nations that “We are living through a transformation that will rearrange the politics and economics of the coming century”.In this book, the author explains how corporations will transform and there will no national economies; how only Global Economics will dictate the
direction of the organizations.

Inspiring tomorrow’s innovations

The MNC R&D ecosystem in India is in a growth trajectory again after the brief lull in 2009.There are more than 850 MNC R&D centers in India.Over 100 MNC R&D centers have been setup in the last 3 years.The number of new setups is
again in an upward trend.

Zinnov Client Case Study Series: Talent Strategy

A robust talent strategy helps a global organization in understanding capabilities, skills, and experience required to deliver strategic objectives, achieve goals and attain business plans.One of the key enablers to achieve
the goals was the ability to attract and retain top R&D talent.

Global Leadership – The Time is NOW

Companies have generated significant cost savings to the Head quarters.However, top line growth is their most important priority for global leadership.Recent survey showed that the globalization priorities are not aligned to the top priorities.

Next Frontier Cities for Technology Talent

Zinnov reviewed over 400 global cities and identified 40 locations which are expected to be Next Frontiers in the future for deep dive analysis.Next frontier cities are spread across the world and offer several benefits when compared to established cities.

Indian Telecom Market Overview

Indian telecom industry is characterized by a large subscriber base, substantial tele-density but low revenues per user.Focus on Mobile Value Added Services (MVAS) opportunities is necessitated by declining share of voice in telecom ARPUs.Indian MVAS market expected to move from the traditional SMS based services to internet based and app based services.

Global R&D Service Providers Rating

Global R&D spending is expected to grow by about 5.2% to more than $1.4 trillion in 2012.The increase in R&D spend drives up demand in Engineering R&D(ER&D) and Product Engineering Services (PES).On an average, 45 % of R&D headcount (Captive & Outsourced) of the companies is located outside of Headquarter country.

The Indian Promise Why it still holds…

Slowing GDP growth and political roadblocks to economic policymaking could put India at risk of losing its investment grade rating”.Misguided policy approach focused on consumption is to be blamed for the steep fall in the growth momentum.

Measuring Productivity: An Overview

Defining productivity measures that are acceptable to all the stakeholders is a huge task.It is a better idea to measure and improve the various productivity drivers that would have impact on the productivity.

GLOBAL R&D BENCHMARKING STUDY – FY2011

After witnessing a decline in the FY 2010, Global R&D spending has increased significantly in FY 2011. Both Net Sales and R&D Spending has increased significantly with a growth of 13.55 percent and 8.2 percent respectively.
The R&D spend for NA and EU is 36% and 34% respectively. As compared to last year the R&D spending for companies headquartered in APAC has increased by 28% followed by NA 11%.

Location Analysis: Emerging cities of India

The study tries to analyze major locations in India on a comprehensive list of parameters.The objective of the study is to help MNCs identify the optimal locations in India to setup their R&D centers.

IT Adoption in BFSI Sector in India

India is a fast growing IT market; BFSI vertical constitutes a significant share of the overall spending.The rapid diversification of the sector including Banks, NBFCs and Insurance presents huge IT opportunity.After a slow growth phase during the economic downturn, the banking industry has started growing rapidly again.

Zinnov – Indian SMB ICT Adoption Insights

Overall domestic IT spending is expected to grow at a CAGR of 12% to reach USD 36 billion by 2015. SMBs are increasingly adopting websites and SEO to market themselves and compete in global /domestic markets.Technology adoption has overtaken pen/paper across major business activities.

Indian E-commerce …Riding High Tides

Mass-media advertising being deployed for brand building; social media effective in driving traffic.Scale to drive profitability; companies entering multi-category retailing and launching self-owned brands.

Inspiring tomorrow’s innovations

The MNC R&D ecosystem in India is in a growth trajectory again after the brief lull in 2009.There are more than 850 MNC R&D centers in India.Over 100 MNC R&D centers have been setup in the last 3 years.

Compensation Chains

The depth in compensation chains across Emerging countries provides significant opportunity to plan for the type of work being executed in these locations.Emerging locations like china and India have a wide Range of Pay across the various experience levels and domains. For e.g., the compensation for IT professionals with 0-3 years experience level in Bangalore – India is in the range of USD 4,760 – USD 10,200.

Global Location Analysis

This report is intended to provide country wise talent pool analysis across key global locations. The report will focus on the following domains : IT Services, Product development (Hardware & Software), BPO, Technical support.

India Shared Services opportunity

Shared services involves bringing together a set of back office or front office services common to multiple business units within a single organization or across a number of organizations. These services tend to share relatively standard end to end processes and associated enabling technology. The relevant parts of these are placed into a single delivery structure that is customer focused and performance managed.


India – Financial System Overview

Only 40% Indians have access to banking facilities.73,000 villages to come under the banking net in this financial year.Over 50 Million new bank accounts targeted in rural areas in one year.Population having any kind of life insurance cover is as low as 10 %. Population having non-life insurance is an abysmally low 0.6 %.

Emerging Markets Send IT Soaring on Cloud

Emerging countries are fast proving to be the new engine of global growth as their surging markets set the pace for the world to follow. As these economies grow, their businesses need an agile, scalable and cost-effective IT infrastructure.Cloud computing is the ideal solution, ensuring that IT meets their needs while enabling growth..

India Innovation’s Thrust – Driven by Startups & MNCs

India today is at the cusp of becoming an epicenter for global innovation, which is driven by the timely amalgamation of multiple factors.India is expected to emerge as the fifth-largest consumer market in the world by 2025,making it suitable to incubate innovation for other emerging markets.

Global R&D Service Provider Rating 2011

Global players are witnessing number of key technology trends that are impacting their business.These trends have led to fundamental transformation in the way global customers are driving their business.Global firms are looking to maximize their R&D budgets and leverage India, China and Eastern Europe as destinations to ride the wave of technology transformation.This enterprise R&D transformation has resulted in the sourcing relationships maturing
into strategic R&D partnerships over time.

Balanced Globalization Accelerating the New Wave of Growth

Accelerating the New Wave of Growth

IT Services Captive in India: The Road Ahead

IT offshoring in India started way back in the 1980s and evolved rapidly over the last 2 decades.The global downtime has resulted into some key changes in the way business in being perceived now.CEOs realize the impact of technology as one of the major external drivers to enhance business growth.

An Overview of Latin American Talent

The city boasts of having a number of prominent high-tech MNCs such as IBM, Cisco etc., thanks to recent government initiatives to promote the outsourcing industry.

Cloud Computing Landscape in Key Emerging Markets

Global IT spending is springing back after a decline last year with a strong push from BRICSS markets.Emerging markets such as Brazil, Russia, India, China, South Africa & South Korea (BRICSS) have shown tremendous growth in the IT investments over the last 12 months.BRIC countries have been growing faster compared to others for the last few years primarily owing to faster growth of user industries in these markets.

Global Talent Pool Analysis Model

The global talent pool analysis model is a proprietary talent mapping tool driven by a centralized data repository. Built on a well thought out methodology and based on multiple validation mechanisms, the model has its foundation on several years of meticulous research to understand the current talent landscape and future talent and industry trends across more than 20 emerging countries including India,China, Brazil, Poland, Vietnam, Philippines, Indonesia and Malaysia. The demand for a detailed talent estimate of the emerging global workforce has been the point of departure for our extensive study and the model addressing the issue of talent management by providing an unprecedented level of detail in profiling the emerging global workforce.

Operations Cost Benchmarking

The Operations Cost Benchmarking (OCB) study is a representation of data collected across 50 MNC R&D centers in India.

Operations Cost Benchmarking

The Operations Cost Benchmarking (OCB) study is a representation of data collected across 50 MNC R&D centers in India.We analyzed a sample of companies comprising nearly 25,000 R&D employees, spread across 8 locations,
spending nearly USD 1 billion in operating costs for FY 2011 (April 2010 to March 2011).

Technology Talent Insights – Canada

Canada is a leading player in the G7 to do business and has some of the world’s prominent MNCs, majority of which are US-based, investing in Canadian ICT expertise. Valued at $32.2 billion in 2007, Canada’s software sector consists of 52,926 firms and employs approximately 262,100 people. 20 of Software Magazine’s Top 500 global software companies originate from Canada.Major Global Investors: Adobe, SAP AG, Oracle Corporation, Microsoft Corporation, IBM Corporation, Corel Corporation, Fujitsu Corporation.

Embedded Systems Opportunity

NASSCOM is the premier trade body as well as the Chamber of Commerce of the IT-BPO sector in India. It is a not-for-profi t organisation and has emerged as the authentic voice of this industry in India. It is also the single reference point for all information on IT industry in India.

Global R&D Benchmarking

Global R&D spending has declined/ decreased; however, this decline is much lower than the decline in net sales, indicating the strategic importance of R&D.The Top 500 R&D spenders account for close to 90% of the total corporate R&D spending in the world; only three of the top 10 R&D spenders in 2009-10 were from North America.North America (NA) and Europe (EU) account for the majority of investments, but considering the PPP conversion, APAC contribution is significantly higher.

CRM – A silver lining for CLOUD?

Most of the companies are exploring the best marketing medium including new media marketing channels such as online seminars,online demos, blog to drive the volume of inquiries and leads.
Though Tier-I cities has a significant share,Tier-II cities are now emerging as the destinations for CRM providers to sell CRM solution.
The demand for CRM solutions in India is likely to be driven by both the large organizations and SMEs.

Cloud Computing: An enabler of IT in Indian Healthcare Sector

Indian healthcare spending is about 4.1 percent of its GDP. The Indian healthcare industry is approximately USD
54 Billion and has been growing at a CAGR of 12 percent for the period between 2001 – 2009.The growth in healthcare spending has been varied across public and private.However , India lags behind many of its peer countries on key healthcare indicators. The gaps are more than 50 percent in comparison with OECD countries (US, UK, Japan, Mexico etc).

Cloud Computing in India – Opportunities & way forward

The cloud services market (including SaaS/ PaaS/ IaaS) in India holds a potential of more than USD 1 billion by 2015.

Cloud Computing in India – Opportunities & way forward

The Cloud Computing market (including SaaS/ PaaS/ IaaS) in India holds a potential of more than USD 1 Billion by 2015.CIOs will look towards cloud computing to reduce the ever increasing IT budgets.

Specialty Retail – Global Market Opportunity for Technology and IT services companies

The specialty retail segment represents 41 percent of the retail group industry’s value;Automotive and Home Improvements lead the specialty retail segment by 49 percent and 16 percent respectively.Global specialty retail IT market size is pegged to be USD 20.1 billion with 59 percent of it coming from North America.The Specialty Retail Software market remains primed for growth with an annual CAGR of 7.4 percent; while revenue being equally driven from licensing, custom development and maintenance.

Reverse Innovation

MNCs are slowly shifting their focus from developed to emerging markets but Indian R&D subsidiaries are still not their primary agents for innovation.
India centers follow a multitude of models to tap new product and technology innovations.

Compensation & Benefits Survey 2010

The year 2009 was marked by significant decline in the overall R&D investments across all major industry verticals.
The higher cost pressures mandated companies to recalibrate salaries across levels with only critical positions witnessing upward swing.

Central and Eastern Europe Independent Software Vendor Landscape

The report aims to provide location and talent pool information for CEE *region and Russia (as highlighted in the
map).This is based on an analysis of the top 250 ISVs present in the region. Specifically,the report looks at the
following key dimensions of analysis.

The New role of HR leaders in Energy Industry

The New role of HR leaders in Energy Industry

R&D Service Providers Rating

R&D Offshoring to India, China and CEE is expected to grow at an average rate of 6-7%.Economic downturn has impacted offshoring of R&D Services similar to other global industries.The key drivers of R&D Offshoring continue to be costcompetitiveness & availability of talent.

Global Service Providers’ Rating 2009

The recession resulted in a slow down in the growth of service providers.

University Partnerships Landscape

University Partnerships Landscape

Higher Education in India

India has a demographic advantage over all the other countries in the world in terms of the population age group.In the last decade, India witnessed a rapid increase in the total number of higher education institutes as well as in enrollments.

SaaS Landscape in India

The SaaS market in India is extremely nascent with a total market size of USD 50-56 million. Three key workloads,
Collab. Apps, CRM and ERM together contribute 80 percent of the market. With the market being so nascent,
there are a couple of early movers who have cornered a large share of the market. These include Salesforce.com
and Ramco Systems.

India R&D: Vision 2019

India R&D: Vision 2019

Global 1,000 R&D Spenders: India Opportunity Identified

Top 1,000 global R&D spenders accounted for about 53 per cent of the total global R&D spend in 2007-08.Though the R&D spend has increased YoY, R&D spend as percentage of revenue has decreased for the mega spenders over the last four years.US and EU based companies together account for around 75% of the R&D spend of Top 1,000 companies in 2007-08.

R&D Globalization: Service Provider Landscape in China

The China R&D offshore outsourcing market is dominated by Chinese service providers with relatively small presence of India and US based service providers.R&D services related revenues for top 3 players are growing at much faster rate than the industry average of 46.6%.

R&D Globalization in India – The Way Forward

R&D offshoring in India started way back in the 1980s and has evolved rapidly over the last 2 decades.Number of new R&D centers being set up in India has gone down over the last three years.

R&D Globalization in India – The Way Forward

R&D offshoring in India started way back in the 1980s and has evolved rapidly over the last 2 decades.Number of new R&D centers being set up in India has gone down over the last three years.

Compensation & Benefits Study 2009

2009 has seen a plateauing of salary with over 27% of the participating organizations announcing a salary freeze across the board. This percentage is expected to increase in the coming months.The average increment for 2009 as announced by few of the participating organizations ranges from 5% to 12%.

Vietnam’s Talent Trend Analysis

Shift from social to market-economy has changed the aspirations and expectations of young employees of Vietnam. Vietnam has one of the lowest wage rates and can potentially be a good location for low complexity work in the coming future.

Malaysia’s Talent Trend Analysis

Penang has lower wage rates as compared to the national average. The labor market is driven by the labor rates in Kuala Lumpur. The wage rates in Kuala Lumpur are higher than the national average. The wage rates in Penang city are estimated to be about 15% lower than the national average.

China’s Talent Overview

China is a rapidly growing economy with the largest labor force in the world. High literacy rate and a large pool of working population are China’s key strengths.

Malaysia’s Talent Pool

Software Application Development is the largest functional area by talent pool within the Product Development domain.Product Development Software talent is heavily skewed towards male though has relatively higher talent with 8+ experience.

Russia’s Talent Trend Analysis

Brand image of the organization plays an important role for Russians while job selection; they prefer to work with global brands offering them better career growth prospects. Russians want and need to feel a part of a greater good.

Time to Negotiate Contracts

Pressure on organizations to improve value per dollar spent is mandating companies to optimize their offshoring relationship with service providers.In the current economic reset service providers are also able to reduce their
cost by 20-25%, thus creating room for negotiation.

Vietnam, an emerging ‘hot-spot’ in Asia

Vietnam is gradually emerging as one of the hot spots of Asia with low cost of operations and improving eco-system.
Vietnam is still a nascent market for IT in the ASEAN region. Software and services market accounted for about USD 500 million in 2007.

India’s Talent Pool

Geographic, Demographic and Political parameters show that India is a rapidly developing country. India’s large pool of young talent between the ages of 15-64 is one of the key drivers of the economy.

Brazil’s Talent Overview

Marketing and Sales is the largest functional area by talent pool within the BPO domain.The BPO domain has a large proportion of female population and a small base of experienced professionals.

Talent Pool in Russia

Embedded Software Development is the largest functional area by talent pool within the Software Product Development domain.Software Product Development talent is dominated by male and has relatively higher talent with 8+ years of experience.

Egypt – Emerging ‘hot-spot’ of Middle East

Egypt is still a nascent market for IT in the Middle east region. Software and services market accounted for about USD 460 million in 2007. Government intends to achieve a target of USD 1 billion in IT exports by 2010 with the
creation of additional 20,000 jobs.The government intends to train about 20,000 students in BPO by offering BPO related electives in universities.Working in partnerships with ICT companies such as Cisco, IBM, Intel, Oracle, Siemens to improve the quality of ICT education in the country at the university and pre-university levels.Establishment of a Technology Development Fund (VC model) at the Smart Village tech park with a corpus of USD 50 million

R&D Globalization: A China Perspective

China has evolved as a premier destination for R&D offshoring in the last few decades and has grown exponentially since then.The total R&D offshoring market in China is about USD 7.7 billion and is catching up fast with India.

IT Services Talent Pool in ‘Argentina’

Argentina’s software and IT services sector specializes in four strategic areas,namely agribusiness,digital content and Internet-related solutions, healthcare, and value added IT services.
The main export destinations are Mercosur (23.1%), U.S. and Canada (21.4%), and the E.U. (19.1%, with Spain concentrating 12%).

Talent Trend Analysis of India

Bangalore has higher wage rates as compared to the national average.Across all domains, Bangalore and Pune remain the highest paymasters followed by NCR and Hyderabad respectively.The IT industry saw a salary rise of 15.4 per cent in 2007 which came down to 12.5 per cent in 2008. Similarly,the ITES sector witnessed a jump of 14.1 per cent in 2007 while the figure declined to 12.6 per cent this year.

Egypt’s Talent Trend Analysis

Like any emerging market, monetary compensation is a key motivating factor for Egyptians. Also, rewards and benefits are highly appreciated.Brand name is given high importance. Generally, Egyptians prefer to work for well known foreign and local companies providing international standards of work environment.

Talent Trend Analysis of Argentina

Like any emerging market, monetary compensation is a key motivating factor for Argentineans. Also, rewards and benefits are highly appreciated.Brand name is given high importance by Argentineans.Generally, they prefer to work for well known foreign companies providing international standards of work environment.

Business Continuity Strategies for Satyam Customers Going Forward

Recent events at Satyam has created a period of uncertainty for all customers and there is need for business contingency plan.There are multiple risks customers need to be vary about and take proactive steps and de-risk themselves from any potential threats to their business.

Philippines Talent Trend Analysis

Manila has higher wage rates as compared to the national average.The labor market is driven by the labor rates in Manila. The wage rates in Manila are higher than the national average. The wage rates in Quezon City are estimated to be about ~2 percent lower than the national average and ~8 percent lower than Manila.

Philippines Talent Trend Analysis

In Manila attrition rates are relatively higher in the BPO and Tech Support driven by the increasing competition for talent.

Talent Trend Analysis of Argentina

Like any emerging market, monetary compensation is a key motivating factor for Argentineans. Also, rewards and benefits are highly appreciated.Brand name is given high importance by Argentineans. Generally, they prefer to work for well known foreign companies providing international standards of work environment.

Russia’s Talent Trend Analysis

Job description, compensation and brand value are the key parameters of career decisions.Brand image of the organization plays an important role for Russians while job selection; they prefer to work with global brands offering them better career growth prospects. Russians want and need to feel a part of a greater good.

China’s Talent Trend Analysis

Dalian and Chengdu have lower wage rates as compared to the national average.The labor market is driven by the labor rates in Beijing and Shanghai. The wage rates in Shanghai are higher than the national average.The wage rates in Chengdu and Dalian cities are estimated to be about 30%-40% lower than the national average.

Talent Trend Analysis for Brazil

Sao Paulo has higher wage rates as compared to the national average.Sao Paulo & Rio De Janeiro being the major economic centre commands a salary higher than other cities like Curitiba and Porto Alegre.The labor market is driven by the labor rates in Sao Paulo. The wage rates in Sao Paulo are higher than the national average.The wage rates in Porto Alegre are estimated to be about ~2 percent lower than the national average and ~8percent lower than Sao Paulo.

R&D Center Cost Optimization

Effective planning of the India center operations is imperative for R&D centers to realize maximum cost savings potential.While a few R&D centers have optimized their operations cost, many others are yet to realize maximum cost benefit from Offshoring to India.

Offshoring Opportunity in Europe Software Product Market

European companies have been very slow to adopt offshoring and about 60% of the market is still untapped; Only 10 per cent of the top 100 companies have their subsidiaries setup in India.

IT Opportunity in Indian SMB Landscape

SMBs are growing not just in size but also in revenue contribution.Retail contributes more than half of total and is highly diversified.Manufacturing MSME are spread across 2000 clusters though significant potential for technology adoption lies with few.Convergence of enablers has resulted in increasing growth of technology
adoption by SMBs.

Indian SMB Landscape and Opportunity for IT

SMBs are growing not just in size but also in revenue contribution. Retail contributes more than half of total and is highly diversified.Manufacturing MSME are spread across 2000 clusters though significant potential for technology adoption lies with few.

European Software Product Market An Opportunity Unexplored

Europe has the second largest market after US for R&D offshoring.Software products and services constitute 8% of the European companies and account for 25.6 Billion Euros of revenue.European companies have been very slow to adopt offshoring and about 60% of the market is still untapped; Only 10 per cent of the top 100 companies have their subsidiaries setup in India.

Indian IT Services Landscape

Growth in global IT spend in the near future will primarily be driven by Asia Pacific countries such as India and China.Domestic market contributes significantly to the overall IT-BPO revenues of India; currently revenues from domestic market is 36% of the total.Market for domestic IT services is growing steadily and presents significant opportunity for service providers.

Pharmaceutical Offshoring Landscape

Rising R&D costs is compelling organizations in the U.S. and EU to look for new low cost R&D destinations such as India and China. Offshoring engagement models in India are predominantly vendor driven whereas China has a hybrid model dominated by captives.

Opportunity Landscape for Telepresence in India

Conferencing market has under gone a paradigm shift with emergence of Telepresence. Telepresence has a high potential in India as the business solution for real time communication. This market is estimated to grow at a rapid CAGR of 53% and is estimated to reach USD 40 million by 2012.

R&D Innovation Council Launch

Zinnov “R&D innovation Council” lays a platform for MNC R&D companies to come together and address the Challenges.

Indian IT Services Landscape

Growth in global IT spend in the near future will primarily be driven by Asia Pacific countries such as India and China.Domestic market contributes significantly to the overall IT-BPO revenues of India; currently revenues from domestic market is 36% of the total.

IT Opportunity in Indian SMB Sector

SMB sector is defined as organizations with employee strength up to 999. Small enterprises have an employee strength of 0 to 99,whereas medium enterprises have an employee strength of 100 to 999.

Strategic Guide on Indian R&D Centers 2008

R&D offshoring to India is now a USD 9.35 Billion industry (2008); with MNC-owned R&D centers accounting for about USD 5.83 Billion of this market.Software Product Development constitutes about USD 3.15 Billion of R&D market, Embedded systems accounts for USD 1.56 Billion and Engineering Services constitutes USD 1.27 Billion market.Enterprise Software and Telecom and Networking are the dominant verticals in R&D in India.

Infrastructure Management Services

Infrastructure Management Services
Indian Market Overview

Small Car Market in India

India expects large growth in car sales for new entrant both due to high demand and immature market, largest growth coming from small car sector.The rising income levels are propelling the Indian Middle class which is expected to double in next 5 years.

Evolution of Outsourcing in United States

Reducing operating cost and leveraging third-party expertise were among the major factors that triggered outsourcing in US.Outsourcing helped not only US corporations but also the governments to focus on their core activities, thereby hiving off their non-core functions to a third party.

Offshoring in Insurance Industry – An Overview

Global insurance outsourcing is expected to grow comfortably at a CAGR of 8 percent to become a US$ 24.5 Billion industry by 2010.

Understanding The Evolution of Outsourcing

Indian BPO industry has grown over the year to become a USD 10 Billion industry and this growth has largely been driven by rise in Offshore BPO.However,domestic BPO has seen a spurt in recent times owing to several
macroscopic factors.Indian domestic BPO when compared to its International counterpart, has seen movement only in the recent past

Indian Faucets Market Overview

The robust growth in Indian economy at around 9% fuelled by the growth of all the different sectors of the Indian economy has positively affected the faucets market.

Global Aviation Markets – Analysis

Global aviation industry is expected to grow at a CAGR of 5.6% for the period between 2004-2024.The major conventional matured airline markets like US and Europe will see there cumulative market share going down from 61% in 2005 to 52% in 2025.

Los Angeles/California Market Analysis

Los Angeles county is emerging as a leader in several field like entertainment,retails and international trades.

Penetration of Mobile Telephony in India & Value added services in Indian Mobile Telephony market

India is one of the fastest growing mobile markets in the world, in April 2006 mobile subscriber base crossed 100 million mark.Growth of mobile subscriber base has sky-rocketed in last 6 years.

Healthcare Outsourcing to India – A Brief Overview

The spending of US payers and providers in healthcare outsourcing is expected to grow over U$38 billion during 2007-2008 and the Indian healthcare ecosystem is very conducive for the US players with positive industry trends and significant advantages.

Internet Penetration in India

India is now in the 4th place in terms of Internet users. The growing popularity of cybercafés has been playing a big role in fuelling Internet development in India.

Outsourcing 101 : Overview of BFSI sector

Banking, financial services and the Insurance sector (BFSI) companies have been early adopters of offshoring in the services sector. According to recent studies, the financial services sector accounting for over 35% of the Indian BPO services sector.

R&D Globalization: A Ukraine Perspective

This report is intended to provide an overview of the R&D landscape in Ukraine in the context of Central and East European (CEE) countries.

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